Patient Collections Representative

UMC Health System; Northern (KY); Hybrid; USD 35,000 - 50,000; Full time

Job summary

UMC Health System is seeking a Patient Collections Representative to support patient billing questions and billing processes in a hospital setting. The role emphasizes accurate reproduction of patient bills for collections and collaboration with hospital staff, payers, and patients.

The candidate should have strong verbal and written communication skills, basic accounting and clerical abilities, and the capacity to adapt to changing needs across departments within the hospital.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication.
• Experience handling patient billing and collections preferred.
• Ability to work with third party payers for reimbursement.
• Proficient in basic accounting and clerical tasks.
• Strong problem-solving and adaptability skills.

Responsibilities

• Assist patients with questions concerning their bill or other services.
• Reproduce patient bills for collections and patient care as required.
• Maintain professional relations with coworkers, patients, and family members and with payers.
• Coordinate with hospital personnel and third-party payers to ensure billing accuracy.

Skills

Verbal communication

Written communication

Mainframe skills

Basic accounting

Clerical skills

Customer relations

Problem solving

Adaptability

Education

High School Diploma

Job description

## Patient Collections RepresentativeApply: Business and Technology Center: Full time: Posted Yesterday: R21566We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas.General Job / Performance Information Monday - Friday 8:00am - 5:00pm Education and Experience High School Graduate or equivalent required. Environmental / Working Conditions Work in a well-lighted, heated and ventilated building. Hours may vary to accommodate needs of other departments. Interaction with Other Departments and Other Relationships Must be able to communicate in a professional manner at all times with co-workers, patients and family members. Must be able to maintain a working relationship with Third Party Payers for reimbursement purposes. Job Description It is the goal of Patient Representative to assist patients with questions concerning their bill or any other questions regarding services rendered at UMC. The Patient Rep will reproduce patient bills for the purpose of collections and patient care, as required by the hospital personnel, payers, and other various parties exhibiting a vested interest in the integrity of the bill. Physical Capabilities Work is of medium demand; walking, sitting and standing most of the time while on-duty. Occasional lifting of equipment is required. Adequate hand/eye coordination and fine motor skills required for typing. Talking and hearing is essential in dealing with co-workers and customers. Skills and Abilities Ability to communicate both verbally and in writing. Mainframe computer skills. Basic accounting and detailed clerical skills. Possess customer relation skills. Highly technical and problem solving skills. Ability to adapt to changes.UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.