Director Patient Financial Services

UMC Health System; Mission, Northern (TX, KY); On-site; USD 120,000 - 180,000; Full time

Job summary

UMC Health System seeks a Director of Patient Financial Services to lead patient accounting, billing and collections, ensuring payor-compliant claims and timely collections. The role guides policy, staffing, budgeting, and cross-department collaboration to optimize revenue cycle performance.

Responsibilities include developing procedures, monitoring AR metrics, coordinating with payers, and driving performance improvement initiatives while adhering to healthcare regulations.

Qualifications

• College degree or five years' business experience with patient accounting knowledge.
• Strong ability to analyze reports and identify operational problems.
• Excellent verbal and written communication; strong interpersonal skills.

Responsibilities

• Develops and implements departmental policies and procedures to meet department goals.
• Monitors aging, days in accounts receivable, and collection rate; improves collections.
• Coordinates with other departments, payers, and vendors to ensure compliance and performance.
• Develops operating and capital budgets and reports variances monthly.
• Oversees performance improvement activities hospital-wide.

Skills

Analytics

Communication

Interpersonal skills

Problem solving

PC/mainframe systems

Education

College degree

Tools

Mainframe systems

Reporting tools

Job description

Director Patient Financial Services page is loaded## Director Patient Financial Serviceslocations: Business and Technology Centertime type: Full timeposted on: Posted Yesterdayjob requisition id: R22205We've learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas(R).JOB SUMMARY:This position is responsible for managing the Patient Accounting, Billing, & Collections in such a manner as to generate claims/bills which meet payor specifications, to collect timely payments on such claims/billing, and to effectively administer accounts receivable, all within the confines of laws, rules and regulationsREPORTS TO:JOB SPECIFIC RESPONSIBILITIES:- Develops and implements departmental policies and procedures to assure thegoals/responsibilities of the department are met- Identifies measurable indicators of goal/responsibility accomplishment and establishes targets(including, but not limited to the following):o Aging of accounts receivableo Days in accounts receivableo Collection rate- Develops and implements processes to monitor compliance with policies and procedures, andindicator targets. Identifies and communicates issues requiring administrative level intervention.- Develops, implements and distributes all required and necessary documents, reports andinformation (including, but not limited to the following):o Medicare, Medicaid, and other third party payor rules, regulations, requirements.o Hospital/departmental activities resulting in lost or delays in collections.o Policy and procedure compliance.o Indicator compliance.- Develops, recommends, and applies resource needs (staffing, space, equipment, systems, etc)necessary to meet the goals and responsibilities of the Department.- Develop operating and capital budgets on an annual basis. Monitors and reports actual financialresults and variances from budget on a monthly basis.- Coordinates and integrates responsibilities activities, goals of reporting areas with those of otherdepartments, affiliated entities, and Medical Staff in order to accomplish the mission, vision, andvalues of the Hospital system. Carries this activity out in such a manner to maintain or improvecollaborative relationships.- Oversees performance improvement activities of departments and actively participates in otherdepartment's of hospital-wide performance improvements initiatives- Designs, implements, and updates training programs and documentation necessary for staff toaccomplish their job descriptions, the department's goals and responsibilities and the Hospital'smission, vision and values: Initial Orientation Environment of Care- Establishes, implements, monitors and reports customer service requirements and expectation.EDUCATION AND EXPERIENCE:College degree or five years' experience in a business-related field and a thorough knowledge of patient accounting in the healthcare industry.REQUIRED LICENSURES/CERTIFICATIONS/REGISTRATIONS:College degree or five years' experience in a business-related field and a thorough knowledge of patient accounting in the healthcare industry.SKILLS AND ABILITIES:Operate personal computer and mainframe systems. Analyze reports and detect operational problems. Identify problems/opportunities and design and implement resolutions. Communicate effectively in verbal and written formats. Possess positive interpersonal skills. Change-oriented/innovative.INTERACTION WITH OTHER DEPARTMENTS AND OTHER RELATIONSHIPS:This position requires interaction with most other UMC departments, medical staff, technical personnel at TTUHSC and PNS. This position also deals directly with vendors, payers, collection agencies, and any other company/regulatory agency necessary to complete business.PHYSICAL CAPABILITIES:Visual and auditory acuity required continuously. The ability to speak is required frequently. The ability to sit for extended periods is required frequently. Typing is required frequently. Lifting/carrying requirements are light but may occur moderately. The ability to walk/transport oneself in a timely manner is required frequently.ENVIRONMENTAL/WORKING CONDITIONS:This position is subject to inside environmental conditions; protections from weather conditions, not necessarily from temperature changes.DIRECT REPORTS:UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\\*Request for accommodations in the hire process should be directed to UMC Human Resources.\\*Benefits:* Resilience program+ Emotional+ Physical+ Spiritual+ Financial+ Career+ Community* On-Site Professional Counselors (EAP)* Discounted Pharmacy Cost* Cash Retention Bonus (only one in our region)* Retirement Benefits w/Employer Match* PTO & Extended Illness* Medical, Dental, & Vision Insurance* And more at:UMC Vision, Mission and Standards:**Vision:**To Serve Our Patients in the Best Teaching Hospital in the Country**Mission Statement:** Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow's healthcare professionals.**Standards of Excellence:** Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and RespectAbout UMC* Magnet Designated* 501 licensed beds* 62 Site locations* Regions only Level I Trauma Center* Regions only BICU* DNV accredited* Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC)* Ranked as one of the Best Places to Work in Texas by Texas MonthlyUMC Physicians Culture, Vision, Mission, and Standards:**Culture:**Service is Our Passion**Vision:** The best place to work and the best place to receive healthcare.**Mission Statement:** To improve the quality of life for our community by providing the best patient experience for every patient.**Standards:** Teamwork, Respect, Accountability, Compassion, KindnessAbout UMCP* 35 Practice Locations - private practices and urgent care centers* Over 125 physicians and advanced practice providers* Ranked as \"One of the Best Places to Work in Texas\" by Texas Monthly* Employee Engagement Score of 96% measured by Press Ganey Associates