Patient Client Support Services Representative - Virtual

Penn State Health; Hershey (PA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Paid Time Off

Parental Leave

Retirement Plan

Job summary

Penn State Health in Hershey, PA, seeks a patient access/telehealth coordinator to support registration, scheduling, triage, and education for patients and providers. This hybrid role requires 1-2 days in the office per week with varied shifts, including evenings.

The position emphasizes delivering a positive patient experience and seamless appointment flow, enabling effective telehealth and compassionate care across the Penn State Health network.

Qualifications

• High School Diploma or equivalent.
• MOA Academy completion required on hire before starting work.
• One year of relevant experience.

Responsibilities

• Register, schedule, triage, educate and support patient and provider appointment flow.
• Ensure a successful telehealth appointment and positive patient experience.

Skills

Customer service

Telehealth support

Phone etiquette

Education

High School Diploma

MOA Academy completion

Job description

Invest in Your Future and Theirs: Beginning January 1, 2027, eligible full-time Penn State Health employees receive a 50% Penn State tuition discount for themselves and eligible dependents, including a spouse and children. The discount applies at Penn State University Park, Commonwealth Campuses, World Campus, and Penn College of Technology.

Location: US:PA: Hershey
Work Type:Full Time
FTE:1.00
Shift:Varied
Evening Shift Differential: $2.00/hour
Night Shift Differential: $2.50/hour
Hours:7:00a - 3:30p, 8:00a - 4:30p, 10:30a - 7:00p

SUMMARY OF POSITION

Hybrid, 1 - 2 days in the office per week

Responsible for serving the Penn State Health patient community to ensure they achieve a successful telehealth appointment and positive patient experience. Register, schedule, triage, educate and support patient and provider appointment flow.

MINIMUM QUALIFICATION(S)

• High School Diploma or equivalent
• One (1) year relevant experience
• Requires completion of MOA Academy upon hire and prior to starting work

PREFERRED QUALIFICATION(S)

• Preferred six (6) months experience in a call center, customer service or medical office/MOA role.
• Preferred three to six (3-6) months experience in a telehealth call center.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH CORPORATION?

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.

Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employerand does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.