Patient Clerical Assistant I

KDMC Ashland Hospital Corporation; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

UK King’s Daughters is seeking a detail-oriented administrative support professional to assist in the General Medicine Unit. The role focuses on processing physician orders, maintaining patient records, and coordinating communication among patients, visitors, and healthcare teams to ensure efficient operations.

Responsibilities include handling admissions, transfers, and discharges, providing telephone coverage, and ensuring confidentiality in accordance with HIPAA guidelines.

Qualifications

• High school diploma or equivalent required.
• 0-1 years in healthcare or clinical setting preferred.
• Experience with patient records and clerical tasks is a plus.

Responsibilities

• Process physician orders and maintain patient records.
• Coordinate communication among patients, visitors, and healthcare teams.
• Provide clerical support and assist with unit workflow.
• Deliver excellent customer service and protect patient information.

Skills

Communication

HIPAA compliance

Medical records handling

Customer service

Education

High school diploma

Tools

EHR systems

Job description

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.

Job Summary

Responsible for supporting patient care delivery by processing physician orders, maintaining patient records, and managing patient information. Coordinates communication among patients, visitors, and healthcare teams to ensure efficient operations. Provides clerical services, organizes documentation, and assists with unit workflow. Ensures accurate recordkeeping and timely response to requests using various communication methods. Delivers excellent customer service to enhance the patient and staff experience.

Essential Functions

• Utilizes and maintains essential equipment and systems to support patient care and movement.
• Initiates, organizes, and maintains patient charts, forms, and medical records according to established guidelines.
• Facilitates accurate and timely admissions, transfers, and discharges by following departmental standards and protocols.
• Provides telephone coverage, routes calls, answers inquiries, and communicates information to patients, families, staff, and physicians in a professional manner.
• Acts as a liaison between physicians, nurses, interdisciplinary departments, and external facilities to coordinate patient care.
• Maintains confidentiality and follows HIPAA guidelines, reporting any violations as required.
• Ensures compliance with hospital protocols, infection control, safety standards, and completes required annual training and competencies.
• Orders, stocks, and maintains office and unit supplies to ensure efficient operations.
• Assists with orientation and training of new staff and accepts reassignments as needed.
• Performs other duties as assigned.

Education Requirement

High school diploma or equivalent experience

Experience Requirement

0-1 years of experience in a healthcare, clinical setting, or a relevant area. An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part‑time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

Basic Life Support (BLS), Non‑Violent Crisis Intervention (CPI)

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)
• B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never
• C. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time)
• D. Standing or walking with objects up to 25lbs: 2. Occasional (< 10% of the time)
• E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 2. Occasional (< 10% of the time)
• G. Repetitive motion: 4. Regular (> 50% of the time)
• H. Working at heights above 4 feet: 1. Never
• I. Working in confined spaces: 1. Never
• J. Risk of injuries from use of equipment on the job: 1. Never
• K. Job-related travel: 2. Occasional (< 10% of the time)
• L. Loud noises: 1. Never
• M. Temperature extremes: 1. Never
• N. Hazardous chemicals and fumes including waste: 1. Never
• O. Radiation: 1. Never
• P. Burns: 1. Never
• Q. Cuts/Punctures: 1. Never
• R. Bloodborne/airborne pathogens: 1. Never
• S. Recombinant DNA or viral vectors: 1. Never
• T. Combative/violent people: 2. Occasional (< 10% of the time)
• U. Animal handling (including carcasses): 1. Never
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, and/or pulling objects weighing up to 50 pounds. It also involves occasional risk of back injury from moving, lifting, or positioning patients, equipment, or materials.

Additional Job Descriptions

N/A

Department Information

• Department: General Medicine Unit (4D)
• Shift: Day (United States of America)
• Time Type: Full time
• Address: 2201 Lexington Avenue City, State: Ashland, Kentucky

Company Culture

Our growth is creating opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful.