Patient Clerical Assistant I

UK St. Claire; Morehead (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

UK St. Claire is seeking a Patient Services Support professional to enhance patient care delivery by processing physician orders, maintaining records, and coordinating communications among patients and healthcare teams.

The role emphasizes accuracy, confidentiality, and support for unit workflow, with a focus on delivering excellent customer service to patients and staff. A high school diploma and BLS/CPI certifications are required or pursued.

Qualifications

• High school diploma or equivalent required.
• 0-1 years of experience in healthcare or related field preferred.
• Equivalent combination of education and experience may be considered.
• All experience must be paid and in the same related field.
• Part-time and PRN experience will be prorated based on hours worked per week.
• Volunteer work and internships for academic credit are not counted.
• Basic Life Support (BLS) and CPI training may be required.

Responsibilities

• Process physician orders and maintain patient records.
• Coordinate communication among patients, visitors, and healthcare teams.
• Provide clerical services and organize documentation to support unit workflow.
• Deliver excellent customer service to patients and staff.
• Assist with orientation and training of new staff and reassignments.

Skills

Customer service

Communication

HIPAA compliance

Team coordination

Education

High school diploma

Job description

At UK St. Claire, our staff is our greatest asset in the mission to create a healthier and more prosperous population. We strive to foster the talent and potential of our employees and prioritize safe working conditions and equal compensation rates to ensure that continual growth is possible. UKSC is a nurturing workplace for all healthcare professionals. We invite you to explore our current job openings and see if our opportunities could be the right fit for you.

Job Description :

Job Summary

Responsible for supporting patient care delivery by processing physician orders, maintaining patient records, and managing patient information. Coordinates communication among patients, visitors, and healthcare teams to ensure efficient operations. Provides clerical services, organizes documentation, and assists with unit workflow. Ensures accurate recordkeeping and timely response to requests using various communication methods. Delivers excellent customer service to enhance the patient and staff experience.

Essential Functions

• Utilizes and maintains essential equipment and systems to support patient care and movement.
• Initiates, organizes, and maintains patient charts, forms, and medical records according to established guidelines.
• Facilitates accurate and timely admissions, transfers, and discharges by following departmental standards and protocols.
• Provides telephone coverage, routes calls, answers inquiries, and communicates information to patients, families, staff, and physicians in a professional manner.
• Acts as a liaison between physicians, nurses, interdisciplinary departments, and external facilities to coordinate patient care.
• Maintains confidentiality and follows HIPAA guidelines, reporting any violations as required.
• Ensures compliance with hospital protocols, infection control, safety standards, and completes required annual training and competencies.
• Orders, stocks, and maintains office and unit supplies to ensure efficient operations.
• Assists with orientation and training of new staff and accepts reassignments as needed.
• Performs other duties as assigned.

Education Requirement

High school diploma or equivalent experience

Experience Requirement

0-1 years of experience in a healthcare, clinical setting, or a relevant area

An equivalent combination of education and experience may be considered.

All experience must be paid and in the same related field.

Part-time and PRN experience will be prorated based on hours worked per week.

Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

Basic Life Support (BLS), Non-Violent Crisis Intervention (CPI)

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never

C. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time)

D. Standing or walking with objects up to 25lbs: 2. Occasional (< 10% of the time)

E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 2. Occasional (< 10% of the time)

G. Repetitive motion: 4. Regular (> 50% of the time)

H. Working at heights above 4 feet: 1. Never

I. Working in confined spaces: 1. Never

J. Risk of injuries from use of equipment on the job: 1. Never

K. Job‑related travel: 2. Occasional (< 10% of the time)

L. Loud noises: 1. Never

M. Temperature extremes: 1. Never

N. Hazardous chemicals and fumes including waste: 1. Never

O. Radiation: 1. Never

P. Burns: 1. Never

Q. Cuts/Punctures: 1. Never

R. Bloodborne/airborne pathogens: 1. Never

S. Recombinant DNA or viral vectors: 1. Never

T. Combative/violent people: 2. Occasional (< 10% of the time)

U. Animal handling (including carcasses): 1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, and/or pulling objects weighing up to 50 pounds. It also involves occasional risk of back injury from moving, lifting, or positioning patients, equipment, or materials.

Additional Job Descriptions

N/A

Department :

Patient Services Support

Shift :

Night (United States of America)

Time Type:

Full time

Address :

222 Medical Circle

City, State :

Morehead, Kentucky