Patient Check-Out & Scheduling Specialist

PMC Medical Group; Chattanooga (TN); On-site; USD 22,000 - 30,000; Full time

Job summary

PMC Medical Staffing is seeking a Medical Check-Out Representative for a physician office environment. The role focuses on completing the patient visit process, including scheduling, payment collection, and patient education at the end of each appointment.

Responsibilities include greeting patients, inputting orders, verifying insurance, processing payments, and maintaining EMR documentation. A clinical, fast-paced setting requires strong customer service and organizational skills.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office, front desk, or patient services role preferred.
• Knowledge of medical terminology and insurance basics (PPO, HMO, Medicare, Medicaid) preferred.
• Strong customer service and communication skills; ability to multitask in a busy environment.

Responsibilities

• Greet patients at check-out in a friendly, professional manner.
• Schedule follow-up appointments, referrals, and diagnostic testing as directed by providers.
• Input doctor’s orders.
• Review and explain visit summaries, after-visit instructions, and next steps.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Education

High school diploma

Tools

EMR software

Practice management software

Medical terminology

Job description

PMC Medical Staffing is seeking a Medical Check-Out Representative for a physician office environment. The role focuses on completing the patient visit process, including scheduling, payment collection, and patient education at the end of each appointment.

Responsibilities include greeting patients, inputting orders, verifying insurance, processing payments, and maintaining EMR documentation. A clinical, fast-paced setting requires strong customer service and organizational skills.