Scheduler/Check Out Receptionist

PMC Medical Group; Chattanooga (TN); On-site; USD 22,000 - 30,000; Full time

Job summary

PMC Medical Staffing is seeking a Medical Check-Out Representative for a physician office environment. The role focuses on completing the patient visit process, including scheduling, payment collection, and patient education at the end of each appointment.

Responsibilities include greeting patients, inputting orders, verifying insurance, processing payments, and maintaining EMR documentation. A clinical, fast-paced setting requires strong customer service and organizational skills.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office, front desk, or patient services role preferred.
• Knowledge of medical terminology and insurance basics (PPO, HMO, Medicare, Medicaid) preferred.
• Strong customer service and communication skills; ability to multitask in a busy environment.

Responsibilities

• Greet patients at check-out in a friendly, professional manner.
• Schedule follow-up appointments, referrals, and diagnostic testing as directed by providers.
• Input doctor’s orders.
• Review and explain visit summaries, after-visit instructions, and next steps.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Education

High school diploma

Tools

EMR software

Practice management software

Medical terminology

Job description

Medical Check-Out Representative (Physician Office)

Hours M-F 8am-5pm

Position Summary

The Medical Check-Out Representative is responsible for completing the patient visit process by ensuring accurate scheduling, payment collection, and patient education at the conclusion of each appointment. This role is critical to patient satisfaction and revenue cycle accuracy in a fast-paced clinical environment.

Key Responsibilities

• Greet patients at check-out in a friendly, professional manner
• Schedule follow-up appointments, referrals, and diagnostic testing as directed by providers
• Input doctor's orders
• Review and explain visit summaries, after-visit instructions, and next steps
• Verify insurance information and confirm coverage for upcoming services
• Process payments accurately (cash, credit card, checks) and balance daily receipts
• Answer patient questions regarding billing, appointments, and office policies
• Coordinate with clinical staff, billing, and referrals departments
• Maintain accurate documentation in the electronic medical record (EMR/EHR)
• Ensure patient flow remains efficient in a high-volume office setting

Qualifications

• High school diploma or equivalent required
• Previous experience in a medical office, front desk, or patient services role preferred
• Knowledge of medical terminology and insurance basics (PPO, HMO, Medicare, Medicaid)
• Strong customer service and communication skills
• Ability to multitask and stay organized in a busy environment
• Comfortable using EMR systems and practice management software

Who We Are

For over 30 years, PMC Medical Staffing has been more than just a staffing agency—we've been a career partner for thousands of healthcare professionals nationwide. Whether you're seeking travel assignments, per diem flexibility, permanent placements, or something in between, we connect you with rewarding
opportunities at top-tier healthcare facilities across the country.