Patient-Centric Pharmacy Technician — Fast-Paced Support

ADP, Inc.; Beachwood (OH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401K matching

Sick leave

PTO

Life Insurance

Job summary

Revelation Pharma is seeking a Full-Time Pharmacy Technician in Beachwood, OH. You will coordinate and process new patient medication orders and refills by phone and electronic methods, verify customer information, enter orders into the system, and assist pharmacists.

You will handle inquiries and ensure timely processing of all orders. The role requires 2+ years of customer service in a high-volume call center, ability to pass a BCI and FBI background check, and Ohio Pharmacy Technician

Qualifications

• Minimum 2 years of customer service experience in a high-volume call center.
• Must pass a BCI and FBI background check.
• Register with the Ohio Board of Pharmacy as a Registered Pharmacy Technician.

Responsibilities

• Take customer calls and provide accurate, satisfactory answers to queries.
• Guide patients through troubleshooting and product usage.
• Review patient accounts and provide updates on billing and shipping.
• Interact with customers via inbound/outbound calls, emails, and other channels.
• Enter new patient data and set up accounts.
• Assist with prescription and non-prescription orders and supplements.
• Provide quick resolutions and follow-up on patient questions.
• Comply with Standard Operating Procedures and work cell oversight.

Skills

Customer service

Call center

Detail oriented

Team player

SOP compliance

Education

Registered Pharmacy Technician license (Ohio)

Job description

Revelation Pharma is seeking a Full-Time Pharmacy Technician in Beachwood, OH. You will coordinate and process new patient medication orders and refills by phone and electronic methods, verify customer information, enter orders into the system, and assist pharmacists.

You will handle inquiries and ensure timely processing of all orders. The role requires 2+ years of customer service in a high-volume call center, ability to pass a BCI and FBI background check, and Ohio Pharmacy Technician