Pharmacy Technician

ADP, Inc.; Beachwood (OH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401K matching

Sick leave

PTO

Life Insurance

Job summary

Revelation Pharma is seeking a Full-Time Pharmacy Technician in Beachwood, OH. You will coordinate and process new patient medication orders and refills by phone and electronic methods, verify customer information, enter orders into the system, and assist pharmacists.

You will handle inquiries and ensure timely processing of all orders. The role requires 2+ years of customer service in a high-volume call center, ability to pass a BCI and FBI background check, and Ohio Pharmacy Technician

Qualifications

• Minimum 2 years of customer service experience in a high-volume call center.
• Must pass a BCI and FBI background check.
• Register with the Ohio Board of Pharmacy as a Registered Pharmacy Technician.

Responsibilities

• Take customer calls and provide accurate, satisfactory answers to queries.
• Guide patients through troubleshooting and product usage.
• Review patient accounts and provide updates on billing and shipping.
• Interact with customers via inbound/outbound calls, emails, and other channels.
• Enter new patient data and set up accounts.
• Assist with prescription and non-prescription orders and supplements.
• Provide quick resolutions and follow-up on patient questions.
• Comply with Standard Operating Procedures and work cell oversight.

Skills

Customer service

Call center

Detail oriented

Team player

SOP compliance

Education

Registered Pharmacy Technician license (Ohio)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time 30+ Lee Silsby Compounding Pharmacy LLC, Beachwood, OH, US

Salary Range: $17.00 To $19.00 Hourly

Job Description

This position is responsible for coordinating and processing new patient medication orders and refills by phone and other electronic methods. This includes verifying customer information; entering new or refill orders into the company information system; processing payments, preparing orders for the laboratory; assisting the pharmacists, and answering patient inquiries. The employee will work with internal staff and external customers to ensure that patients and caregivers are happy, and orders are processed promptly.

Duties and Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• Guide patients through troubleshooting, navigating or using the products or services we offer
• Review patient accounts, providing updates and information about billing, shipping and other account items
• Interact with customers via inbound calls, outbound calls, emails, and other communication platforms
• New patient set up and data entry
• Resolves routine, general questions and problems submitted by customers, physician offices and patients via different sources with limited variety following established guidelines and SOPs
• Assist with sales of prescription and non-prescription items; including supplements and vitamins
• Uses problem solving skills to offer support to patients calling in; obtains and evaluates relevant information and provides quick resolutions to questions, concerns, and problems; provides follow-up when appropriate
• Responsible for compliance and oversight of individual work cell
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job.
• Other duties, responsibilities and qualifications may be required and/or assigned as necessary.

Knowledge, Skills and Abilities Required

• Able to pass a BCI and FBI background check
• Register with the Ohio Board of Pharmacy as a Registered Pharmacy Technician
• At least 2 years of customer service experience in a high-volume call center
• Excellent Attendance
• "Soft" sales skills
• Ability to handle a high volume of calls
• Math skills, including decimals and percentages
• Positive, friendly, helpful, enthusiastic attitude
• Extremely detail-oriented
• Proactive, accurate, and well organized
• Work well in a team environment as well as independently
• Ability to follow all applicable Standard Operating Procedures

Physical Requirements:

• Ability to lift fifty (50) pounds. Moving, lifting, or carrying boxes.
• Ability to stand for extended periods
• Fine Motor Skills
• Life Insurance
• Supplemental Insurance
• PTO
• 401K matching
• Sick leave

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Revelation Pharma is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.