Patient-Centric Optometry Technician

Total Vision; Campbell (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Total Vision LLC is seeking a friendly, organized staff member to support front-desk and pretesting duties in our optometry practices. You will greet patients, coordinate appointments, and assist with pretesting procedures to support physicians and improve patient experiences.

Ideal candidates have strong communication, multitasking abilities, and comfort with ophthalmic equipment. High school diploma required; ophthalmic experience is a plus.

Qualifications

• Demonstrated flexibility addressing a broad spectrum of patient requirements and preferences.
• Demonstrated ability to cultivate positive patient rapport and build relationships while increasing patient retention.
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast-paced environment.
• Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.
• Proficiency in utilization of automated equipment and systems standard to the optometry industry.

Responsibilities

• Greet incoming patients warmly and take them back for pretesting before the exam.
• Handle administrative duties including answering phones, scheduling appointments per doctor preferences, and transcribing messages.
• Perform pretesting such as blood pressure, NCT, color and stereo tests, and autoperimetry.
• Advocate for overall health evaluation (e.g., Optomap) to patients.
• Collect and relay pertinent health and ocular history to the doctor.
• Conduct contact lens insertion and removal training for patients.
• Order various types of contact lenses as needed.
• Maintain and clean equipment and doctor’s lanes; uphold supply levels.

Skills

Patient relationship building

Multitasking

Strong communication

Prioritization

Equipment proficiency

Education

High school diploma or GED

Tools

Ophthalmic equipment

Job description

Total Vision LLC is seeking a friendly, organized staff member to support front-desk and pretesting duties in our optometry practices. You will greet patients, coordinate appointments, and assist with pretesting procedures to support physicians and improve patient experiences.

Ideal candidates have strong communication, multitasking abilities, and comfort with ophthalmic equipment. High school diploma required; ophthalmic experience is a plus.