Patient-Centric Clinic Front Desk Assistant

La Clínica de La Raza; Concord (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

La Clínica de La Raza in the San Francisco Bay Area is seeking Clinical Office Assistants who deliver a great patient experience and support patient-centered care. You will be the first face and contact, balancing efficiency with a human touch in a fast-paced clinic.

The role requires knowledge of medical terminology and office procedures, bilingual English/Spanish is preferred, and experience with MS Word, Outlook, and EHR systems is valued.

Qualifications

• Knowledge of basic medical/dental terminology and office procedures and processes
• Effective approaches to customer service delivery
• Modern medical office and computer systems and applications, especially MS Word, Outlook
• Knowledge of Electronic Health Records and Electronic Practice Management systems preferred

Responsibilities

• Greet visitors, ascertain purpose of visit, and register patients in the appropriate electronic system.
• Determine source of payment by verifying program eligibility in government or insurance plans.
• Collect payment for services rendered, operate cash register, and maintain an accurate till.
• Answer telephone inquiries and provide information or route calls to the appropriate person or department.
• Schedule, confirm, and process appointments.
• Receive and route messages or documents to appropriate staff.

Skills

Customer service

Communication skills

Confidentiality

Bilingual English/Spanish

Typing 25-30 wpm

Education

High school diploma/equivalent

Medical Office Assistant Certification preferred

Tools

MS Word

Outlook

Electronic Health Records

Electronic Practice Management systems

Job description

La Clínica de La Raza in the San Francisco Bay Area is seeking Clinical Office Assistants who deliver a great patient experience and support patient-centered care. You will be the first face and contact, balancing efficiency with a human touch in a fast-paced clinic.

The role requires knowledge of medical terminology and office procedures, bilingual English/Spanish is preferred, and experience with MS Word, Outlook, and EHR systems is valued.