Patient-Centered IT Service Desk Technician

Talentify; Ames (IA); On-site; USD 42,000 - 63,000; Full time

Job summary

Talentify is seeking a Service Desk professional to deliver exceptional customer service for the medical center. You will assist with desktops, laptops, mobile devices, printers, and related equipment, ensuring patient-centered care and rapid resolution of incidents.

The role requires IT-related education or experience, familiarity with ITIL/ITSM, and strong communication skills to engage with diverse callers and maintain HIPAA/HiTech compliance.

Qualifications

• One year IT/computer education or equivalent experience.
• One year experience as a Service Desk support or computer support technician.
• Any equivalent combination of education and experience.

Responsibilities

• Interact with customers via phone, instant message, email and in person.
• Lead discovery and data gathering during customer touchpoints to facilitate troubleshooting.
• Use ITIL framework to prioritize and escalate issues within the ITSM platform.
• Take ownership of issues, advocate for customers, and drive resolution of issues.
• Document all work thoroughly in ITSM for future reference.
• Deploys and replaces desktops, laptops, mobile devices, printers, and other equipment per lifecycle schedules.
• Maintains inventories of workstations, devices, and department supplies.
• Adheres to HIPAA/HiTech regulations and participates in on-call duties.

Skills

Windows desktop OS

Troubleshooting

Customer service

HIPAA/HiTech knowledge

Multitasking

Technical aptitude

Education

IT/Computer education (1y)

Job description

Talentify is seeking a Service Desk professional to deliver exceptional customer service for the medical center. You will assist with desktops, laptops, mobile devices, printers, and related equipment, ensuring patient-centered care and rapid resolution of incidents.

The role requires IT-related education or experience, familiarity with ITIL/ITSM, and strong communication skills to engage with diverse callers and maintain HIPAA/HiTech compliance.