Patient Access & Scheduling Specialist

Summit Spine & Joint Centers; Lawrenceville (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

Summit Spine & Joint Centers in Lawrenceville, GA is actively seeking a full-time Patient Center Scheduling Coordinator. This role requires excellent phone etiquette and customer service skills to manage patient scheduling and communications effectively.

The ideal candidate will be detail-oriented and have a background in healthcare, along with experience in call centers. Responsibilities include handling patient inquiries, scheduling appointments, and maintaining accurate patient records. Bilingual candidates are encouraged to apply.

Qualifications

• Detail-oriented with excellent phone call diction.
• Must have outstanding customer service skills.

Responsibilities

• Maintain vocal composure while answering calls.
• Schedule/reschedule patients as needed.
• Inform callers about service providers.
• Assist patients to the correct facilities.
• Update patient information in EMR system.
• Translate and assist patients' needs.

Skills

Excellent phone call diction

Outstanding customer service skills

Detail oriented

Ability to problem-solve

Multitasking in fast-paced environment

Verbal and written communication

Bilingual

Education

Background in using EMR software

1 Year of Call Center Experience

1+ years’ experience in healthcare

Job description

Summit Spine & Joint Centers in Lawrenceville, GA is actively seeking a full-time Patient Center Scheduling Coordinator. This role requires excellent phone etiquette and customer service skills to manage patient scheduling and communications effectively.

The ideal candidate will be detail-oriented and have a background in healthcare, along with experience in call centers. Responsibilities include handling patient inquiries, scheduling appointments, and maintaining accurate patient records. Bilingual candidates are encouraged to apply.