Patient case manager

Serova; San Francisco (CA); On-site; USD 90,000 - 125,000; Full time

Job summary

Serova in San Francisco is seeking a patient liaison to manage every aspect of a patient’s journey from sign-up through treatment options, trials, and follow-up. You will be the single point of contact for patients, families, and physicians, coordinating with hospitals, clinics, and insurers to keep care seamless.

The role may evolve toward a nursing-like function as we scale; you should be fast, calm with seriously ill patients, and able to work unsupervised across US time zones, with HIPAA

Qualifications

• Experience in patient navigation or trial support.
• Ability to coordinate across clinicians, labs and hospitals.
• Familiarity with HIPAA and handling health information.
• Based in SF or willing to relocate.
• Authorized to work in the US.

Responsibilities

• Guide patients through sign-up, consent, records requests and expectations.
• Identify treatment options including trials and expanded access and check eligibility.
• Collaborate with physicians to turn findings into actionable options.
• Coordinate with hospitals and treating physicians to avoid gaps.
• Manage sample collection/shipping with labs and sequencing partners.
• Keep patients and families updated on sequencing, manufacturing and treatment dates.
• Resolve obstacles with manufacturers, hospitals, shipping and cost with the insurance lead.
• Arrange practical support such as travel and scheduling.
• Maintain accurate, confidential patient records.

Skills

Patient coordination

Clinical research

Oncology knowledge

HIPAA compliance

Clear communication

US time zones

Education

Bachelor's degree in Life Sciences

Job description

About Serova

Serova builds personalized cancer vaccines and helps patients find every treatment option available to them, anywhere in the world. Each vaccine is made for the individual patient from their own samples and given in partnership with their treating physician. We run the whole process for patients and their oncologists, from initial review through treatment and follow-up.

The role

Each patient gets one person who manages everything for them, from sign-up and samples to treatment options, trials and follow-up. You'll be that person: the main point of contact for the patient, their family and their physicians. As we scale, this may become a nursing role.

What you'll do

• Guide your patients through every step: sign-up, consent, records requests, and what to expect at each stage

• Find treatment options: newly approved drugs, clinical trials and expanded access, including in Europe and China, and check whether the patient can get them

• Work with our physicians to turn what you find into options the patient can act on, and accelerate clinical questions quickly

• Coordinate with the patient's hospital and treating physicians to avoid gaps and duplication

• Coordinate sample collection and shipping with physicians, pathology labs and sequencing partners, and track each sample through to results

• Keep patients, families and physicians updated on sequencing, manufacturing and treatment dates

• Clear obstacles with manufacturers, hospitals, shipping and cost, working with our insurance lead

• Arrange practical support such as travel and scheduling

• Keep accurate, confidential records of every patient's status and open actions

Your first few months

• Get to know our personalized cancer vaccine program end to end, from our side and the patient's

• Take over communication and day-to-day management of patients already on the program

• Set up patient trackers and make sure every open action and question is dealt with

Who you are

• A strong operator who is calm with seriously ill patients and relentless with everyone else

• You handle the logistics and enough of the clinical side to navigate it, so patients get one voice from us

• You respond fast and work unsupervised

• High agency, warm and low ego

Requirements

• Patient-facing experience in clinical research, oncology or private health: case management, navigation, care coordination or trial patient support

• Working knowledge of oncology or advanced therapies

• Fast and clear on email, phone and video, and comfortable across US time zones, including some messages outside normal hours

• Working knowledge of HIPAA and handling health information

• Based in San Francisco, or willing to relocate

• Authorized to work in the US

What will make you stand out

• Clinical trials or expanded access: you know how eligibility and enrollment work in practice

• Registered nurse. A plus, not required

• Research ability: you find new drugs, trials and options in registries, papers and filings, including outside the US

• You bring the patient a solution before they ask

• Private health, concierge medicine or patient advocacy

• You have managed sample logistics across labs, clinics and couriers

Details

• Location: San Francisco

• Type: Full-time

Questions? Email [e-mail]