Patient Case Coordinator I

Artech Information System LLC; Frisco (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading staffing company is seeking a customer service representative to handle inbound calls. This role requires healthcare experience, along with strong communication and interpersonal skills. Successful candidates will manage case inquiries, coordinate access to therapies, and support patients effectively. Flexibility to work shifts between 8 AM to 8 PM after training is necessary. Ideal for detail-oriented individuals proficient in Microsoft Office. Competitive compensation is offered.

Qualifications

• Ability to communicate effectively both orally and in writing.
• Strong interpersonal skills.
• Strong organizational skills; attention to detail.
• Ability to proficiently use computer and standard office equipment.
• Working knowledge of Microsoft Office.
• Basic understanding of payer eligibility and benefits.

Responsibilities

• Responsible for customer service and case management.
• Answers basic clinical and program inquiries.
• Schedules and conducts appropriate follow-up based on each patient's situation.
• Facilitates access to appropriate support services.
• Processes incoming enrollment forms for program.
• Supports payer research and health care policy library.

Skills

Effective communication

Interpersonal skills

Organizational skills

Attention to detail

Microsoft Office proficiency

Healthcare research and analysis

Job description

Artech Information Systems is the #1 Largest Women-Owned IT Staffing Company in the U.S. and an employer of choice for over 7,500 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US.
At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources.

Job Description

Training is 8a-5p for the first 2-3 weeks

Must be flexible to work any shift between 8:00am – 8:00pm after training

Job Description:

• This role will be 100% taking inbound calls
• Healthcare experience is a requirement
• Call center experience is a plus and those with both call center healthcare experience is preferred

Details:

• Responsible for customer service and case management Answers basic clinical and program inquiries. Coordinates access to therapies through the patients' healthcare providers.
• Schedules and conducts appropriate follow-up based on each patient's situation.
• Facilitates access to appropriate support services, including reimbursement counseling, nursing hotline, and support.
• Processes incoming enrollment forms for program.
• Follows up via phone, mail, and/or fax for missing enrollment information.
• Supports payer research, health care policy library, and state management.
• Identifies other sources of health care coverage for patients through simple queries and use of PayerPlus database.
• Performs related duties as assigned.

Qualifications

• Ability to communicate effectively both orally and in writing
• Strong interpersonal skills.
• Strong organizational skills; attention to detail
• Ability to proficiently use computer and standard office equipment
• Working knowledge of Microsoft Office
• Basic understanding of payer eligibility and benefits Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management
• Ability to resolve associate issues effectively and efficiently

Additional Information

All your information will be kept confidential according to EEO guidelines.