Patient Case Coordinator

Artech Information System LLC; Monroeville (Allegheny County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading IT staffing firm is seeking customer service representatives to handle inbound calls from patients and healthcare providers. The role involves case management, coordinating access to therapies, and efficient data entry. Candidates should possess strong communication and organizational skills, be detail-oriented, and have a working knowledge of Microsoft Office. Experience in health insurance is a plus but not required. This position provides a great opportunity to join a reputable firm, emphasizing a supportive work environment.

Qualifications

• Experience handling inbound calls from patients and healthcare providers.
• Ability to communicate effectively both orally and in writing.
• Proficiency in using standard office equipment.

Responsibilities

• Responsible for customer service and case management.
• Coordinate access to therapies through healthcare providers.
• Process incoming enrollment forms and follow up for missing information.

Skills

Excellent Communication skills

Organized

Good Data Entry Skills

Strong interpersonal skills

Attention to detail

Tools

Microsoft Office

Job description

Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us!

Job Description

Position Summary:

• Will be taking inbound calls from patients, doctor offices and pharmacies.
• Following a call script
• Excellent Communication skills both written and verbal
• Organized and Detailed
• Do not need background in Health Insurance but would be a plus.
• Good Data Entry Skills

Job Description:

• Responsible for customer service and case management Answers basic clinical and program inquiries.
• Coordinates access to therapies through the patients' healthcare providers. Schedules and conducts appropriate follow-up based on each patient's situation.
• Facilitates access to appropriate support services, including reimbursement counselling, nursing hotline, and support.
• Processes incoming enrollment forms for program. Follows up via phone, mail, and/or fax for missing enrollment information.
• Supports payer research, health care policy library, and state management.
• Identifies other sources of health care coverage for patients through simple queries and use of PayerPlus database.
• Performs related duties as assigned.
• Ability to communicate effectively both orally and in writing
• Strong interpersonal skills Strong organizational skills; attention to detail
• Ability to proficiently use computer and standard office equipment
• Working knowledge of Microsoft Office Basic understanding of payer eligibility and benefits Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management
• Ability to resolve associate issues effectively and efficiently

Qualifications

only W2

Additional Information

All your information will be kept confidential according to EEO guidelines.