Patient Case Coordinator

Artech Information System LLC; Frisco (TX); On-site; USD 27,552 - 34,440; Full time

Job summary

A leading IT staffing firm is seeking a Patient Case Coordinator I in Frisco, TX. The candidate will handle inbound calls, coordinate healthcare services, and manage case inquiries. Essential qualifications include healthcare experience and strong communication skills. This role requires attention to detail and proficiency in Microsoft Office. Interested applicants should be flexible with shift timings after training, which will be conducted from 8 AM to 5 PM for the first 2-3 weeks. Contract duration is 6+ months with possible extension.

Qualifications

• Must have healthcare experience.
• Call center experience is a plus.
• Ability to communicate effectively both orally and in writing.

Responsibilities

• Responsible for customer service and case management.
• Answers clinical inquiries and coordinates access to therapies.
• Schedules follow-up based on patient situations.

Skills

Healthcare experience

Strong interpersonal skills

Strong organizational skills

Attention to detail

Effective communication

Tools

Microsoft Office

Job description

Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us!

Job Description

Job Title: Patient Case Coordinator I

Job ID: ABCXJP00008566

Location: Frisco, TX 75034

Duration: 6+ Months Contract (Possible Extension)

Training is 8a-5p for the first 2-3 weeks

Must be flexible to work any shift between 8:00am – 8:00pm after training

Job Description:

• This role will be 100% taking inbound calls
• Healthcare experience is a requirement
• Call center experience is a plus and those with both call center healthcare experience is preferred

Details:

• Responsible for customer service and case management Answers basic clinical and program inquiries. Coordinates access to therapies through the patients' healthcare providers.
• Schedules and conducts appropriate follow-up based on each patient's situation.
• Facilitates access to appropriate support services, including reimbursement counseling, nursing hotline, and support.
• Processes incoming enrollment forms for program.
• Follows up via phone, mail, and/or fax for missing enrollment information.
• Supports payer research, health care policy library, and state management.
• Identifies other sources of health care coverage for patients through simple queries and use of PayerPlus database.
• Performs related duties as assigned. Ability to communicate effectively both orally and in writing
• Strong interpersonal skills. Strong organizational skills; attention to detail
• Ability to proficiently use computer and standard office equipment
• Working knowledge of Microsoft Office
• Basic understanding of payer eligibility and benefits Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management
• Ability to resolve associate issues effectively and efficiently

Qualifications

only W2

Additional Information

All your information will be kept confidential according to EEO guidelines.