Patient Care Unit Secretary - Front Desk & EMR Support

North Knoxville Medical Center; Powell (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

The Unit Secretary at North Knoxville Medical Center contributes to high quality, patient-centered care by performing a variety of clerical tasks and acting as receptionist for the unit, supporting the patient care team in a clean, organized environment.

Essential duties include accurate data entry, scheduling, EMR documentation, and maintaining patient charts with confidentiality under HIPAA; BCLS must be obtained within 30 days of hire.

Qualifications

• Completion of a Unit Secretary course or Medical Terminology course preferred
• 0-2 years of receptionist or secretarial training required

Responsibilities

• Enter orders into the computer system accurately to minimize shortages
• Answer phones, manage patient records, schedule appointments, and document in EMR
• Maintain patient charts and retrieve labs/reports promptly
• Follow consult procedures and assist physicians with labs and patient lists
• Prioritize urgent needs and STAT orders
• Greet patients, coordinate admissions, discharges, transfers, and patient requests
• Maintain regular attendance and comply with policies

Skills

Medical terminology

Data entry

Calendars management

EMR documentation

Microsoft Office

HIPAA compliance

Attention to detail

Communication skills

Relationship building

Education

High School Diploma

Tools

EMR systems

Job description

The Unit Secretary at North Knoxville Medical Center contributes to high quality, patient-centered care by performing a variety of clerical tasks and acting as receptionist for the unit, supporting the patient care team in a clean, organized environment.

Essential duties include accurate data entry, scheduling, EMR documentation, and maintaining patient charts with confidentiality under HIPAA; BCLS must be obtained within 30 days of hire.