Patient Care & Test Coordination Specialist

Sun-Life-Health; Casa Grande (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Sun-Life-Health is seeking a patient care specialist in Casa Grande, AZ to manage in-office testing authorization and scheduling. The role involves coordinating with insurance carriers, documenting services in the EHR, and ensuring timely patient follow-up across the care continuum.

Ideal candidates will have a High School Diploma (or equivalent) and healthcare reception experience. This full-time position emphasizes collaboration with care teams and patient-centered service.

Qualifications

• High School Diploma or equivalency preferred.
• Experience as a receptionist in a health care setting preferred.

Responsibilities

• Obtain authorization for in-office testing from insurance carriers and transmit instructions to obtain authorization.
• Schedule patients for testing after authorization is received.
• Document patient services in Sun Life’s EHR and track pending authorizations to ensure timely completion.
• Facilitate rescheduling of testing and manage no-shows with proper documentation.
• Enter orders so testing reports can be reviewed by the provider efficiently.
• Maintain cooperative relationships among health care teams and communicate requests as needed.
• Refer patients to Outreach if sliding fee eligibility or payor changes are identified.
• Run monthly reports to confirm patient appointments and use eCW registry reporting for high-risk patients.

Education

High School Diploma or equivalency

Job description

Sun-Life-Health is seeking a patient care specialist in Casa Grande, AZ to manage in-office testing authorization and scheduling. The role involves coordinating with insurance carriers, documenting services in the EHR, and ensuring timely patient follow-up across the care continuum.

Ideal candidates will have a High School Diploma (or equivalent) and healthcare reception experience. This full-time position emphasizes collaboration with care teams and patient-centered service.