Patient Care & Telehealth Support Specialist

Harris Health; Houston (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Harris Health is seeking a patient information specialist to handle incoming calls, provide room numbers, and direct inquiries to the appropriate departments. You will activate alerts and document caller details for timely nurse follow-up while guiding patients to virtual visits when appropriate.

Prerequisites include a High School Diploma or GED, at least six months in customer service, and strong computer skills with knowledge of medical terminology.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Strong computer skills and knowledge of medical terminology.
• Excellent verbal communication and writing/reporting ability.
• Typing speed of 30 wpm.

Responsibilities

• Answer incoming calls for patient information and route to departments.
• Provide room numbers and transfer callers as needed.
• Activate Facility, Medical, and Security alerts per policy.
• Pages staff timely and document the encounter for nurse follow-up.
• Schedule patients for virtual visits based on symptoms.
• Provide help desk support for My Health users and assist with e-visit scheduling.
• Support the Patient Appointment Center with after-hours scheduling.

Skills

Strong computer skills

Analytical

Medical terms

Typing 30 wpm

Above average verbal communication

Writing / reports

Education

High School Diploma or GED

Job description

Harris Health is seeking a patient information specialist to handle incoming calls, provide room numbers, and direct inquiries to the appropriate departments. You will activate alerts and document caller details for timely nurse follow-up while guiding patients to virtual visits when appropriate.

Prerequisites include a High School Diploma or GED, at least six months in customer service, and strong computer skills with knowledge of medical terminology.