Operator Services Representative - Bilingual

Harris Health; Houston (TX); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Harris Health is seeking a patient information specialist to handle incoming calls, provide room numbers, and direct inquiries to the appropriate departments. You will activate alerts and document caller details for timely nurse follow-up while guiding patients to virtual visits when appropriate.

Prerequisites include a High School Diploma or GED, at least six months in customer service, and strong computer skills with knowledge of medical terminology.

Qualifikationen

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Strong computer skills and knowledge of medical terminology.
• Excellent verbal communication and writing/reporting ability.
• Typing speed of 30 wpm.

Aufgaben

• Answer incoming calls for patient information and route to departments.
• Provide room numbers and transfer callers as needed.
• Activate Facility, Medical, and Security alerts per policy.
• Pages staff timely and document the encounter for nurse follow-up.
• Schedule patients for virtual visits based on symptoms.
• Provide help desk support for My Health users and assist with e-visit scheduling.
• Support the Patient Appointment Center with after-hours scheduling.

Kenntnisse

Strong computer skills

Analytical

Medical terms

Typing 30 wpm

Above average verbal communication

Writing / reports

Ausbildung

High School Diploma or GED

Jobbeschreibung

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

Essential employee expected to answer incoming phone calls for patient/general information; reviews hospital census, provides phone number to patient's room, properly directs and transfers callers to specific departments/personnel. Activates Facility, Medical, and Security alerts timely and accurately per departmental procedures and Harris Health System's policies. Performs requested paging of personnel timely and accurately. Answers the Ask My Nurse line; documents and prioritizes the telephone encounter with symptoms and level of acuity for a nurse call back, and schedules patients for virtual visits based on symptoms. Provides help desk technical support for My Health users and guides qualified patients through E-visit scheduling. Supports the Patient Appointment Center with after hours Family Practice scheduling.

Minimum Qualifications

Education: High School Diploma or GED

Work Experience: Minimum 6 months in customer service

Communication Skills: Above Average Verbal (Heavy Public Contact), Writing /Composing (Reports)

Proficiencies

Knowledge/Skills/Abilities: Strong Computer Skills, Analytical, Medical Terms, Typing - 30 wpm

Work Schedule

Flexible