Patient Care Technician

Tree of Life Counseling Center LLC; Freehold Township (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

Tree of Life Counseling Center LLC in Freehold seeks a full-time Patient Care Technician to support the Psychiatric Mental Health Nurse Practitioner team and assist with scheduling, onboarding, and client coordination in a digital, paperless EMR environment.

The role requires strong communication, empathy, teamwork, and the ability to manage referrals and confidential records in a fast-paced outpatient setting. This is an in-person position in Freehold.

Qualifications

• Education and credentials as above.
• Experience in behavioral health or medical assisting preferred.
• CMA certification may be required.

Responsibilities

• Rescheduling appointments.
• Managing patient referrals and follow-up.
• Obtaining prior authorizations for medications and treatments.
• Maintaining accurate and confidential patient records in EMR.
• Managing communication between patients, providers, and pharmacies.
• Basic clerical duties such as answering phones and keeping records.

Skills

Interpersonal skills

Communication skills

Empathy

Teamwork

Organization

Time management

Medical terminology

Mental health knowledge

Computer literacy

EMR familiarity

Education

High school diploma or GED

Accredited Medical Assisting program

Tools

EMR systems

Job description

Description

Position Overview

Tree of Life Counseling Center is a busy out-patient mental health counseling and medication management office seeing over 1,600 clients in person and remotely every week and we are rapidly expanding. We are seeking a full-time (40 hours), Patient Care Technician to join our hard-working and close knit team in Freehold. This position will report directly to our Director of Medication Management Services helping support the Psychiatric Mental Health Nurse Practitioner team and assisting clients with scheduling, onboarding to our practice, and general customer service. We are a digital practice and utilize electronic health records and telephone systems that are all web-based, paperless systems. This job is in person in Freehold only and not available to be performed remotely.

Administrative Duties:

• Rescheduling appointments.
• Managing patient referrals and ensuring appropriate follow-up.
• Obtaining prior authorizations for medications and treatments.
• Maintaining accurate and confidential patient records in the Electronic Medical Record (EMR) system.
• Managing communication between patients, providers, and pharmacies.
• Basic clerical duties such as answering phones and maintaining records.

Maintaining a Safe and Secure Environment:

• Ensuring a clean and safe environment for patients and staff.
• Maintaining confidentiality and complying with HIPAA regulations.

Requirements

Qualifications and Skills:

• Education: Typically requires a high school diploma or GED and completion of an accredited Medical Assisting program.
• Experience: Previous behavioral health or medical assistant experience is often preferred.
• Certifications: Current certification as a Medical Assistant (CMA) may be required.
• Strong interpersonal and communication skills.
• Empathy and a compassionate demeanor.
• Ability to work as part of a team.
• Knowledge of medical terminology and mental health disorders.
• Organizational and time-management skills.
• Computer literacy and experience with EMR systems.
• Ability to handle stressful situations calmly.

Salary Range:

$40,000-$50,000