Patient Care Technician

Tree of Life Counseling Center; Freehold (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

Tree of Life Counseling Center in Freehold, NJ is seeking a full-time Patient Care Technician to support our psychiatric nurse practitioner team. You’ll assist with scheduling, onboarding clients, and delivering excellent patient service in a busy outpatient setting.

On-site position requiring a high school diploma or GED and completion of an accredited Medical Assisting program; CMA certification is a plus.

Qualifications

• High school diploma or GED and completion of an accredited Medical Assisting program.
• Experience in behavioral health or medical assisting preferred.
• Current CMA certification may be required.
• Strong interpersonal and communication skills; empathetic and team oriented.
• Knowledge of medical terminology and HIPAA regulations.
• Proficient with EMR systems and standard office software.
• Excellent organizational and time-management abilities; calm under pressure.

Responsibilities

• Reschedule appointments and manage referrals and follow-ups.
• Assist with medication management scheduling and onboarding.
• Coordinate communication between patients, providers, and pharmacies.
• Maintain accurate, confidential EMR records.
• Answer phones and perform basic clerical duties.
• Help ensure a clean, safe environment and HIPAA compliance.

Skills

Interpersonal communication

Customer service

Empathy

Team collaboration

Organizational skills

Time management

Medical terminology

HIPAA compliance

EMR familiarity

Education

High school diploma or GED

Accredited Medical Assisting program

CMA certification (optional)

Tools

EMR systems

Microsoft Office

Job description

Description

Position Overview

Tree of Life Counseling Center is a busy outpatient mental health counseling and medication management office seeing over 1,600 clients in person and remotely every week and we are rapidly expanding. We are seeking a full-time (40 hours) Patient Care Technician to join our hard-working and close knit team in Freehold. This position will report directly to our Director of Medication Management Services helping support the Psychiatric Mental Health Nurse Practitioner team and assisting clients with scheduling, onboarding to our practice, and general customer service. We are a digital practice and utilize electronic health records and telephone systems that are all web-based, paperless systems. This job is in person in Freehold only and not available to be performed remotely.

Administrative Duties

• Rescheduling appointments.
• Managing patient referrals and ensuring appropriate follow-up.
• Obtaining prior authorizations for medications and treatments.
• Maintaining accurate and confidential patient records in the Electronic Medical Record (EMR) system.
• Managing communication between patients, providers, and pharmacies.
• Basic clerical duties such as answering phones and maintaining records.

Maintaining a Safe And Secure Environment

• Ensuring a clean and safe environment for patients and staff.
• Maintaining confidentiality and complying with HIPAA regulations.

Requirements

• Education: Typically requires a high school diploma or GED and completion of an accredited Medical Assisting program.
• Experience: Previous behavioral health or medical assistant experience is often preferred.
• Certifications: Current certification as a Medical Assistant (CMA) may be required.
• Strong interpersonal and communication skills.
• Empathy and a compassionate demeanor.
• Ability to work as part of a team.
• Knowledge of medical terminology and mental health disorders.
• Organizational and time-management skills.
• Computer literacy and experience with EMR systems.
• Ability to handle stressful situations calmly.

Salary Range

$40,000-$50,000