Front Desk Coordinator

Advantage Behavioral Health; Lexington (MA); On-site; USD 34,000 - 42,000; Full time

Job summary

Advantage Behavioral Health seeks a dependable front desk assistant in a busy medical office in Lexington, MA. You will greet clients, manage calls, schedule appointments, and handle intake paperwork.

Proficiency in Microsoft Office and EHR systems is essential to support clinicians and ensure smooth clinic operations. Responsibilities include coordinating records, supplying administrative support, and assisting with medication authorizations when needed.

Qualifications

• Requires strong front office skills and reliability.
• Experience with medical front office is a plus.
• Proficiency in Microsoft Office and EHR software is required.

Responsibilities

• Greet clients and set a positive office atmosphere.
• Answer and field phone calls at high volume and direct to appropriate party.
• Operate office equipment and manage mail to administrative office.
• Schedule and confirm appointments; check clients in/out.
• Assist with intake paperwork and charting; upload records.
• Coordinate medication processing and prior authorizations when needed.
• Provide basic medical support and crisis de-escalation as required.

Skills

Adaptability

Customer Service

Organization Skills

Interpersonal Skills

Decision Making

Dependability

Ethics

Productivity

Teamwork

Education

High school diploma or equivalent

Associate’s Degree preferred

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

General Description

Responsible for undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic money handling, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.

General Description

Responsible for undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic money handling, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.

Tasks & Responsibilities

• Essential Duties
• Greet clients and set a positive office atmosphere.
• Answer and field phone calls at high call volume and direct to appropriate party.
• Operate Office Equipment.
• Receive and send out mail to Marlton Administrative Office.
• Facility Scheduling and appointment confirmations.
• Manage Appointments (Checking clients in and out).
• Assessing Missed Appointment Fees.
• Assure all intake paperwork is complete and saved to chart.
• Upload records and client documentation.
• Complete Prior and ADHD Authorizations.
• Facilitate ADHD Screenings.
• Clinical/Medical Support.
• Communicate and facilitate appointment and schedule changes.
• Send TH appointment links.
• Send correspondence and assignments on behalf of clinicians.
• Receive assignments and upload to chart.
• Schedule Psychiatric F/U and ADD Screenings.
• Send out Lyft Links for TMS clients.
• Execute patient letters and requests for D/C and R/0.
• Assist with med refill coordination.
• Complete medication prior authorizations (Medline Only).
• Triage and coordinate medication processing with pharmacies (Medline Only).
• Coordination and retrieval of lab orders through LabCorp and Quest.
• Patient de-escalation and crisis management.
• Additional Duties
• Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
• As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.
• Interpersonal Relations
• Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take Accountability: Take constructive feedback and prevent discourse among our peers.
• Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner.
• Be Professional: Wear business casual attire (please see dress code policy).
  

Competencies

• Adaptability
• Customer Service
• Decision Making
• Dependability
• Ethics
• Interpersonal Skills
• Job Knowledge
• Conflict Management
• Organization Skills
• Productivity
• Self-Development
• Teamwork
  

Performance Standards & Measurement

• Compliance with essential and incidental duties; compliance with company policies and procedures.
• Compliance with state and federal laws and regulations applicable to the business.
  

Equipment, Tools & Machines

• Use of computer, telephone, and other office equipment such as a printer and fax.
• Use of company network and email domain.
  

Working Conditions

• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities at once. Interaction with other is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
• Participates in educational training, orientations, or compliance programs as needed to maintain competency.
• If you must leave your employment with our company, we request employee’s to give us at least 14 days resignation notice in writing.
  

Demands

• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
• Excellent organizational skills.
• Accepts constructive criticism well in an open and non-defensive manner.Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
• Ability to function independently and with flexibility.
• Ability to work under pressure, handle multiple tasks and interruptions.
• Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
• Ability to sit, stand, or walk for extended periods of time.
• Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.
  

Qualifications

Education

• High school diploma or equivalent required
• Associate’s Degree preferred
  

Required licenses or certifications

• Current CPR Certification
• Narcan Certified
  

Experience

• Successful work experience in a front office setting or in another clerical position,
• Strong working knowledge of office procedures and basic accounting principles
• Experience in medical field is highly desirable.
• Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.
  

Mon-Fri 12:30pm-9:00pm