Patient Care Tech: TMS & Esketamine Support

Mindful Health Solutions; San Rafael (CA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Company-paid training and certif.

7 paid holidays + float holiday

Competitive PTO accrual

Employee benefits (full-time)

Hands-on patient care with no needles

Job summary

Mindful Health Solutions is hiring a Patient Care Technician to join our high-volume medical office in San Rafael, CA. You will administer interventional treatments such as TMS, Esketamine, and IV Ketamine, while handling scheduling, insurance verification, and patient check-in/out.

You will support compassionate patient care, maintain HIPAA standards, and manage administrative duties like documentation and billing.

Qualifications

• Deliver exceptional customer service to prospective patients.
• Current Basic Life Support (BLS) certification required.
• Excel in multitasking with meticulous attention to detail.
• Proficiency in Microsoft Word and Excel, plus data entry skills.
• Outstanding written, verbal, and organizational abilities.
• Foster teamwork and maintain professional appearance and confidentiality.
• Associate’s or Bachelor’s degree preferred; relevant experience considered.

Responsibilities

• Ensure compliance with HIPAA and confidentiality regulations.
• Provide compassionate patient care, building trust with patients facing mental health challenges.
• Perform TMS treatments following physician protocols: setup, monitor, and document sessions.
• Address and resolve issues related to patient comfort, coil contact, and TMS system setup.
• Administer psychiatric rating scales and guide patients in completing them.
• Maintain accurate schedules, patient demographics, and insurance information.
• Collect deductibles, co-insurance, and co-pays from patients.
• Manage multiple phone lines and respond to emails from current and prospective patients.
• Scan medical documents and ensure integrity of records in EMR software.

Skills

Customer service

BLS certification

Multitasking

Microsoft Word

Excel

HIPAA compliance

Communication

Education

Associate’s or Bachelor’s degree preferred

Tools

EMR software

Job description

Mindful Health Solutions is hiring a Patient Care Technician to join our high-volume medical office in San Rafael, CA. You will administer interventional treatments such as TMS, Esketamine, and IV Ketamine, while handling scheduling, insurance verification, and patient check-in/out.

You will support compassionate patient care, maintain HIPAA standards, and manage administrative duties like documentation and billing.