Patient Care Tech

Baptist Health; Park Lake (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist Health Medical Group in Crestwood, KY is seeking a Patient Access Coordinator for the Primary Care team. You will warmly greet patients, register and verify insurance information, discuss financial responsibilities, and support smooth front-desk operations.

The role requires strong customer service, medical terminology familiarity, and accurate data entry within a healthcare setting. This full-time position offers first shift hours and opportunities to grow with Baptist Health.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or healthcare setting preferred.
• Knowledge of medical terminology helpful.
• Strong computer and data entry skills required.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome patients in person and by phone with outstanding customer service.
• Register patients by collecting demographic, insurance, and visit information.
• Verify insurance eligibility and patient benefits before appointments.
• Pre-register patients and discuss insurance benefits and financial responsibilities.
• Calculate patient responsibility estimates and collect payments at point of service.
• Maintain accurate patient records and update information as needed.
• Use registration software to support office operations.
• Ensure compliance with regulations related to patient access services.
• Complete ongoing education and training requirements.
• Perform additional administrative duties as needed.

Skills

Customer service

Medical terminology

Data entry

Computer skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Registration software

Job description

Summary Job Description: Patient Access Coordinator –Primary Care Baptist Health Medical Group Crestwood, KY | Full-Time | First Shift

Be the First Smile Our Patients See

Do you enjoy helping others and creating exceptional first impressions? Baptist Health Medical Group is looking for a friendly, organized, and customer-focused Patient Access Coordinator to join our Primary Care team in the LaGrange area. As a Patient Access Coordinator, you’ll play a vital role in ensuring patients have a smooth and welcoming experience from the moment they arrive or call our office. If you’re passionate about customer service, thrive in a fast-paced healthcare environment, and enjoy working as part of a collaborative team, we’d love to meet you.

What You’ll Do

• Welcome patients and provide outstanding customer service in person and over the phone.
• Register patients accurately by collecting demographic, insurance, and visit information.
• Verify insurance eligibility, Medicare compliance, and patient benefits before appointments.
• Pre-register patients and discuss insurance benefits and financial responsibilities with confidence and compassion.
• Calculate patient responsibility estimates and collect point-of-service payments while explaining payment expectations and available payment options.
• Maintain accurate patient records and update information as needed.
• Utilize patient access and registration software to support efficient office operations.
• Ensure compliance with state, federal, and organizational regulations related to patient access services.
• Complete ongoing education and training requirements.
• Support the team by performing additional administrative duties as needed.

What We’re Looking For

Preferred Qualifications:

• High school diploma or equivalent required.
• Previous experience in a medical office or healthcare setting.
• Knowledge of medical terminology.
• Strong computer and data entry skills.
• Excellent communication and interpersonal skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• A positive attitude and commitment to delivering exceptional patient care.

Why Join Baptist Health Medical Group?

At Baptist Health Medical Group, our team members are at the heart of everything we do. We are committed to providing compassionate, high-quality care while fostering a supportive and collaborative work environment where employees can grow professionally. If you’re looking for a rewarding career where you can make a meaningful difference in patients’ lives every day,

Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410‑bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40‑bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.

EEO Statement:

Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug‑free workplace and employment with Baptist Health is subject to post offer, pre‑employment drug testing.

NOTICE OF NONDISCRMISSION AND ACCESSIBILITY TO SERVICES

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll‑free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.

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