Patient Care Support Specialist

US-Department-of-Veterans-Affair; Cleveland (OH); On-site; USD 30,000 - 60,000; Full time

Job summary

VA Northeast Ohio Healthcare System is seeking a Medical Support Assistant to support Patient Care Administrative Service (PCAS), Ambulatory Care & Processing (ACP). The role involves handling patient messages, scheduling, and coordinating care across clinics in a fast-paced environment.

Candidates must meet basic federal requirements, demonstrate strong customer service, and be proficient with office software and multi-line communications.

Qualifications

• High school diploma or equivalent required.
• Knowledge of basic medical terminology to assist in care provision.
• Ability to communicate clearly with patients and staff.
• Ability to use office automation and scheduling systems.

Skills

Basic medical terminology

Patient communication

Customer service

Office software navigation

Education

High school diploma or GED

Tools

Office automation software

Job description

VA Northeast Ohio Healthcare System is seeking a Medical Support Assistant to support Patient Care Administrative Service (PCAS), Ambulatory Care & Processing (ACP). The role involves handling patient messages, scheduling, and coordinating care across clinics in a fast-paced environment.

Candidates must meet basic federal requirements, demonstrate strong customer service, and be proficient with office software and multi-line communications.