Advanced Medical Support Assistant - Patient Care Admin

US-Department-of-Veterans-Affair; Cleveland (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

VA Northeast Ohio Healthcare System is recruiting for a Medical Support Assistant (Advanced) in the Patient Care Administrative Service (PCAS), Ambulatory Care & Processing (AC&P). Selected applicants may be referred initially and must meet all requirements within 30 days of closing date.

The role involves coordinating administrative functions, scheduling, and ensuring smooth patient flow across clinics. Strong communication and organization are essential to provide high-quality patient care

Qualifications

• U.S. citizenship required.
• English proficiency in speaking and writing.
• Education: high school diploma or GED.
• Experience: none required.
• Licensure/certification: none.
• Grandfathering provisions may apply under VA standards.

Responsibilities

• Answer phones, greet patients, and relay messages to staff.
• Schedule, cancel, and reschedule appointments and/or consults.
• Enter and update patient demographics and insurance information at check-in.
• Coordinate administrative functions for transfers between VA facilities or hospitals.
• Prepare reports and communicate with internal/external customers as needed.

Job description

VA Northeast Ohio Healthcare System is recruiting for a Medical Support Assistant (Advanced) in the Patient Care Administrative Service (PCAS), Ambulatory Care & Processing (AC&P). Selected applicants may be referred initially and must meet all requirements within 30 days of closing date.

The role involves coordinating administrative functions, scheduling, and ensuring smooth patient flow across clinics. Strong communication and organization are essential to provide high-quality patient care