Patient Care Specialists

Sentara; Virginia Beach (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k match

Paid Time Off

Job summary

Sentara Foot & Ankle Specialists in Virginia Beach is hiring a full-time Patient Care Specialist for a day shift, Mon-Fri, 8:15AM-5:15PM. You will provide non-clinical support in a physician office, handling calls, scheduling, and patient inquiries to ensure a smooth experience.

The ideal candidate has a HS diploma and 3 years of customer service, plus familiarity with health insurance plans or medical records. Join a team focused on delivering excellent patient care.

Qualifications

• HS diploma required; associate degree preferred.
• 3+ years in customer service.
• Experience with health insurance plans or medical records preferred.
• Registration, scheduling or third-party payer knowledge a plus.

Responsibilities

• Answer phones and schedule appointments.
• Assist patients with questions and forms.
• Support office operations and patient flow.

Skills

Customer service

Phone etiquette

Administrative support

Education

HS Diploma

Associate degree

Job description

City/StateVirginia Beach, VAWork ShiftFirst (Days)Overview:Sentara Foot & Ankle Specialists is now hiring a full-time Patient Care Specialist in Virginia Beach, VA!HoursMonday - Friday, 8:15AM - 5:15PM, day shift.OverviewAs a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.EducationHS Diploma (Required)Associate Level degree or higher in lieu of the required experience will be consideredExperience3 years Customer Service experience (Required)1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)Keywords: Patient Care Specialist, Talroo-Allied Health, Medical OfficeWe provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.69 - $32.44 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.