Patient Care Specialist

Millennium Physician Group, LLC; Winter Haven (FL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Retirement Plan with Matching

Short & Long-Term Disability

Paid Time Off, Floating Holidays, and

Job summary

Millennium Physician Group in Winter Haven, FL, is hiring a Patient Care Specialist to support front office operations, scheduling, patient communication and documentation. The role focuses on coordinating scheduling, verifying demographics and insurance, and ensuring accurate information flow between patients, providers, and staff.

You will handle routine inquiries, route messages to care teams, and maintain EMR and scheduling systems with attention to confidentiality and service excellence.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of administrative, patient access, customer service, or healthcare support experience.
• Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes.
• Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.
• Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software.
• Knowledge of insurance verification, referrals, or medical terminology preferred.
• Strong communication, service orientation, attention to detail, confidentiality, and time management skills.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Skills

Communication skills

Customer service

Attention to detail

Time management

Confidentiality

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling systems

Phone systems

Office software

Insurance verification

Medical terminology

Job description

Job Description Summary

Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves. We are excited to announce an opening for a Patient Care Specialist at our Winter Haven office! The Patient Care Specialist coordinates standard front office, scheduling, patient communication, and documentation activities that support efficient care center operations. Applies working knowledge of clinical support workflows to resolve routine patient access questions, update records, manage appointment activity, and support accurate information flow between patients, providers, and staff. The Patient Care Specialist handles standard operational processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and have direct impact on team output. This job communicates information that may require explanation and achieves results within defined oversight.

Key Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Qualifications

• High school diploma or equivalent required
• 1-2 years of administrative, patient access, customer service, or healthcare support experience
• Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes
• Ability to interpret standard procedures and resolve routine to moderately complex patient support issues
• Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software
• Knowledge of insurance verification, referrals, or medical terminology preferred
• Strong communication, service orientation, attention to detail, confidentiality, and time management skills

About IMA Medical Group

IMA Medical Group is a visionary and dynamic company focused on high-quality primary care services, with doctors and professionals dedicated to the health and well-being of the elderly. With multiple locations throughout Central Florida, we reiterate our commitment to providing quality medical care and an exceptional experience on each visit. That is the peace of mind and convenience that our patients deserve.

What We Offer

• Health, Dental, and Vision Insurance
• 401(K) Retirement Plan with Matching Employer-Paid Life Insurance
• Short & Long-Term Disability
• Paid Time Off, Floating Holidays, and Paid Major Holidays
• Employee Assistance Program (EAP)

Compensation Range

Compensation Range: $18.00 to $27.00