Patient Care Specialist II

Millennium Physician Group; Clearwater (FL); On-site; USD 25,000 - 37,000; Full time

Job summary

Millennium Physician Group is a leading primary care provider in Florida, delivering value-based care focused on improving patient outcomes. This role supports care center operations and patient access by coordinating front desk activities and documentation in a fast-paced clinic setting.

As a Patient Care Specialist II, you will perform standard operational tasks under moderate supervision, ensuring accurate information flow between patients, providers, and staff and contributing to efficient

Qualifications

• Coordinates front office, scheduling, patient communication, and documentation to support efficient care center operations.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up across care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation.
• Respond to patient calls, messages, and front desk inquiries with accurate information.
• Identify scheduling gaps, missing documentation, or incomplete patient information and resolve routine issues.
• Route clinical messages, refill requests, forms, and care inquiries to the appropriate team.
• Maintain accurate records in EMR, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks and coordinating with clinical staff.

Job description

Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves.

Job Description Summary

Coordinates standard front office, scheduling, patient communication, and documentation activities that support efficient care center operations. Applies working knowledge of clinical support workflows to resolve routine patient access questions, update records, manage appointment activity, and support accurate information flow between patients, providers, and staff.

Patient Care Specialist II handles standard operational processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and have direct impact on team output. This job communicates information that may require explanation, and achieves results within defined oversight.

Key Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Compensation Range

$18.00 to $27.00

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.