DME Coordinator

Sleep Centers LLC; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Sleep Centers LLC in Nashville, TN is seeking a DME Coordinator to manage onsite PAP setups, mask fittings and DME resupply support for patients. Responsibilities include in-person PAP setups, warranty replacements, verifying benefits, and entering supply orders for insurance claims while maintaining HIPAA and OSHA standards in a fast-paced environment.

Typical hours are Mon–Fri, 8:00 am–5:00 pm. The role requires strong technology skills and excellent communication to coordinate with patients

Qualifications

• Knowledge of HIPAA and privacy practices.
• Familiarity with OSHA standards and infection control.
• Experience in patient care policies and procedures.

Responsibilities

• Perform in-person PAP setups, mask fittings, and machine checks.
• Manage warranty replacements and return of loaner equipment.
• Verify benefits, provide resupply estimates, and explain billing.
• Enter supply orders for insurance claims and maintain records.
• Stay updated on HCPCS codes, billing frequencies, and guidelines.

Skills

HIPAA compliance

OSHA awareness

Patient care

Communication

Time management

Tools

eClinicalWorks

Bonafide

VoIP phone system

Microsoft Office

Job description

Role Summary

The DME Coordinator is responsible for managing onsite setups for new PAP (Positive Airway Pressure) therapy patients and providing general Durable Medical Equipment (DME) resupply support .

Key Responsibilities

DME Support and Patient Interaction

• Perform in-person PAP setups, mask fittings, machine checks, patient re-education, and distribution of loaner equipment.
• Manage all warranty replacements and returned loaner equipment: ensure items are properly cleaned, tagged, and returned to inventory.
• Verify eligibility, confirm patient’s benefits, and provide estimates for resupply requested.
• Explain billing processes and patient financial responsibilities for resupply orders.
• Enter supply orders into relevant software systems to generate insurance claims.
• Maintain up-to-date knowledge ofHCPCS codes, billing frequencies, and applicable insurance guidelines.

Other general expectations of the role

• Carefully adhere to HIPAA standards and procedures to ensure the privacy and confidentiality of our patients’ personal and medical information in every interaction.
• Understand and practice regulatory standards and organization policies and procedures including but not limited to: OSHA, infection control, and patient care policies and procedures.
• Expected hours are Mon - Fri 8:00 am to 5:00 pm.
• Return all patient telephone encounters within 24 hours of the entry time of the encounter
• Return all internal telephone encounters to ensure peers receive timely responses to requests.

Adherence to Core Values

• Demonstrate commitment: Display loyalty and commitment to help team members, patients, and referring providers achieve the best outcomes
• Display relational empathy: Understand that relationships thrive with effective communication through active listening, putting ourselves in other’s shoes, and authentic caring about others’ success
• Win-Win-Win: Do great things together as a team, not as an individual. Ensure that each of your action is in the best interest of or patients, our people, and our practice.
• Embrace and Drive Change: There’s always a better way-and we won’t rest till we find it. We know that all growth requires change. Actively commit to transforming the field of sleep medicine for the good of our patients and team members. Embrace and drive change personal change to adapt and grow with practice.

Experience

Medical preferred

Physical requirements

• Sitting or standing for long periods of time
• Light object lifting/moving, up to 20 pounds

Additional Essential Skills

• Proven and advanced use of technology including and not limited to Dual computer screen processing, eClinicalWorks, Bonafide, Voice over IP Phone system (softphone), Microsoft suite of products (Outlook, Teams, OneDrive).
• Organization of workspace and optimization of time.
• Communication - advanced written, typing, verbal and listening communication skills.
• Ability to function confidently and thrive in a fast-paced, highly dynamic work environment.
• Priority management - Able to perform a variety of tasks; often changing from one task to another without loss of effectiveness or composure and be able to perform under stressful conditions when presented with multiple requests in a short time.