Patient Care Specialist

Sentara Health; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Patient Care Specialist, where you will play a crucial role in delivering exceptional non-clinical support within an Urgent Care Clinic. You will be responsible for a variety of administrative tasks, including scheduling appointments and answering patient inquiries, all while fostering a collaborative team environment. This role not only offers the chance to make a significant impact on patient care but also provides a pathway for personal and professional growth. With a strong emphasis on community involvement and a supportive culture, this is an opportunity to be part of a mission-driven team dedicated to improving health every day.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Sick Leave

Tuition Reimbursement

401k/403B

Performance Bonus

Career Advancement Opportunities

Work Perks

Qualifications

• 3 years of clerical and customer service experience required.
• 1 year experience with health insurance and medical terminology required.

Responsibilities

• Provide non-clinical support and ensure an excellent patient experience.
• Schedule appointments and manage administrative tasks.

Skills

Active Listening

Customer Service

Critical Thinking

Microsoft Excel

Microsoft Word

Time Management

Typing Speed 30+ WPM

Education

High School Diploma or equivalent

Associate's degree (considered in lieu of experience)

Tools

Electronic Medical Record systems

Job description

Sentara Urgent Care is actively seeking a Patient Care Specialist. You will provide non-clinical support within our Urgent Care Clinic and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click here to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Urgent Care.

Required Qualifications:

• High School Diploma or equivalent
• Three (3) years Clerical, Customer Service experience required.
• One year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required.

Clinic hours: 8:00 a.m. - 8:00 p.m. Monday-Friday. Saturday and Sunday, 8 a.m.-4 p.m. Scheduled hours and shifts may vary based on business need and candidates availability.

Scheduled Hours: 2 12-hour shifts, 1 8-hour shift, and 1 6-hour shift. Required to work every other weekend, Saturday and Sunday, 8 a.m.-4 p.m.

Benefits: Sentara Urgent Care offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Job Summary: Provides non-clinical support within the clinic/practice environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Schedules appointments or outpatient procedures under general supervision, to include required coordination of referrals, resources, and pre-authorizations as well as communication with the patient and documentation within the appropriate systems. Provides general administrative support for practice operations such as scheduling meetings, preparing correspondence, maintaining notes/minutes/files, responding to telephone and written inquiries from internal and external sources such as patients, providers, insurance companies, etc. Employs a high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems.

City/State: Virginia Beach, VA

Work Shift: First (Days) (United States of America)

Three (3) years Clerical, Customer Service experience required. One year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required. Experience with Electronic Medical Record systems preferred. An Associate's level degree in lieu of the required experience will be considered.

Qualifications: HS - High School Grad or Equivalent (Required)

Skills: Active Listening, Coding, Coordination, Critical Thinking, Mathematics, Microsoft Excel, Microsoft Word, Reading Comprehension, Service Orientation, Speaking, Technology/Computer, Time Management, Typing Speed 30+ WPM, Writing.

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.