Patient Care Specialist

Össur; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401(k) Retirement Plan with employer-m

8 paid holidays

13 vacation days

Birthday and two volunteer days

8 sick days

Job summary

ForMotion clinics are seeking a Patient Care Specialist to enhance the patient experience and support clinic operations in the Las Vegas area. You will greet patients, register them, and help ensure accurate charting in the EMR while coordinating with clinicians and staff.

The role emphasizes attention to detail, empathy, and teamwork, with opportunities for ongoing training and professional development in a Nordic-inspired, patient-first environment.

Qualifications

• High school diploma or GED required.
• 1–2 years medical office experience preferred.
• Experience in healthcare industry preferred.

Responsibilities

• Answer telephone inquiries, direct callers or initiate triage emails for clinical staff.
• Schedule appointments and update patient demographics and insurance information in the EMR.
• Obtain copies of insurance cards and driver’s licenses and scan into EMR.
• Maintain complete patient records per company policies.
• Verify insurance benefits and collect patient payments as applicable.
• Prepare treatment rooms and ensure a clean, safe environment for patients.
• Provide admin support and promote paperless, tech-enabled processes.
• Support marketing efforts to strengthen local referral relationships.
• Foster professional relationships with patients and staff and participate in ongoing training.

Skills

Medical office experience

EMR proficiency

Healthcare industry experience

Education

High school diploma or GED

Tools

EMR systems

Job description

ForMotion is a global network of Orthotic and Prosthetic Patient Care clinics, focused on providing world-class, compassionate care for patients with mobility challenges.Our clinic is part of the ForMotion global network of Patient Care clinics owned by Embla Medical , which alsoowns Össur , a leading global provider of prosthetics and bracing and supports solutions; Fior & Gentz, an innovative developer of neuro orthotics; and College Park, creators of custom-built prosthetic solutions for people of all activity levels.We are dedicated to providing the best possible care to our patients to help them live Life Without Limitations.About the RoleThe Patient Care Specialist facilitates excellent patient experience and supports clinic operations for the assigned prosthetics and/or orthotics medical practice. Primary responsibilities include greeting and registering patients, compiling complete chart documentation, and supporting clinical and technical staff .What You’ll DoAnswers the telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by clinical personnel.Schedules appointments, verifies and updates patient demographics, referral source and insurance information in the Electronic Medical Record (EMR). Obtains copies of insurance cards, drivers' licenses and other documentation from referral sources and scans relevant items into the EMR.Maintains complete patient records in the EMR per company policies.Initiates documentation requests from physicians and other healthcare providers and ensures information is included as part of the patient's medical record prior to product delivery and claim submission.Verifies patient insurance benefits, relays information on relevant payment and billing/collection policies and collects patient responsibility payments.Maintains a clean, orderly and safe environment for patients and visitors. Follows infection control/safety procedures by adhering to applicable guidelines. Takes patient height, weight and reviews relevant medical history with patient. Prepares treatment rooms and patient care areas.Provides administrative support to the practice as needed. Strives for a paperless work environment and full-utilization of technology‐based processes to drive operational efficiencies.Assists in marketing efforts to build relationships with local referral sources.Maintains professional relationships with patients, referral sources, clinical and non-clinical employees.Maintains product and administrative technical knowledge by actively participating in ongoing training and development courses.Performs other duties as assigned.CompetencyEthical ConductProblem Solving/AnalysisCommunication ProficiencyComputer ProficiencyDemonstrates excellent interpersonal skills with the ability to interface with patients, physicians, and coworkers in a tactful, informed and service‐oriented manner.Detailed oriented.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandThe employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach/pull with hands and arms, bend and squat.Who You AreHigh school diploma or GED equivalent is required.1-2 years of medical office experience preferred using EMR systems or equivalent skill set.Experience working in the healthcare industry preferred.Why You’ll Feel Good Working HereWe believe people do their best work when they feel good—personally and professionally. That’s why we offer:A culture rooted in trust, empathy, and Nordic-inspired flat hierarchiesTailored onboarding and a buddy system to help you feel at home from day oneContinuous learning through e-learning, training, and language coursesA “you” culture where everyone—from interns to executives—is treated with respectCompetitive Compensation PackagesMedical, Dental, and Vision Benefits401(k) Retirement Plan with employer matching contribution8 paid holidays13 vacation days, birthday and two (2) volunteer days8 sick days within your first year of employmentPaid Parental Bonding