Clinic Support Coordinator

Össur; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Paid holidays

Vacation days

Sick days

Parental bonding

Job summary

ForMotion is seeking a Clinic Support Coordinator to help manage insurance pre-authorizations and remote clinic support across its prosthetics and orthotics network. The role emphasizes efficient use of EMR systems, strong communication with clinics, and adaptability across markets.

Candidates should have a bachelor’s degree in business or healthcare and 1–2 years of O&P experience. Remote work is available, with a focus on accuracy and compassionate patient care.

Qualifications

• Bachelor’s degree in business, healthcare, or related field preferred.
• 1-2 years of experience in the O&P industry preferred.
• Experience with EMR systems helpful.

Responsibilities

• Submit Prior Authorization packages to insurance payers.
• Verify authorization approvals and communicate payment/billing policies to clinics.
• Perform detailed benefits verifications via phone or payer portal.
• Collaborate with clinic teams to support delivery approval and reimbursement.
• Support remote call center, E‑fax management, and appointment confirmations as needed.

Skills

Ethical Conduct

Problem Solving

Communication

Computer Proficiency

Interpersonal skills

Education

Bachelor’s degree in business/healthcare

Tools

EMR systems

Job description

ForMotion is a global network of Orthotic and Prosthetic Patient Care clinics, focused on providing world‑class, compassionate care for patients with mobility challenges. Our clinic is part of the ForMotion global network of Patient Care clinics owned by Embla Medical, which also owns Össur, a leading global provider of prosthetics and bracing and supports solutions; Fior & Gentz, an innovative developer of neuro orthotics; and College Park, creators of custom-built prosthetic solutions for people of all activity levels. We are dedicated to providing the best possible care to our patients to help them live Life Without Limitations.

About the Role

The Clinic Support Coordinator (CSC) supports clinic operations for the assigned prosthetics and/or orthotics medical practices within BCP Group/Össur Clinics. The Clinic Support Coordinator is responsible for obtaining insurance prior authorizations and providing remote support to Clinics, as needed.

What You’ll Do

Provides administrative support to Clinic offices, as needed. Strives for a paperless work environment and full‑utilization of technology‑based processes to drive operational efficiencies. Submits Prior Authorization packages to insurance Payers, as required. Verifies authorization approvals and relays information on relevant payment and billing/collection policies back to the Clinics. Performs Detailed Benefits verifications, where indicated, via phone or payer portal. Works closely with Clinic Support Specialists and PCSs to communicate outcome as it relates to final delivery approval and claim reimbursement potential. Maintains flexibility and adaptability, as work needs will vary by market. May function as support for a remote call center, E‑fax management, pre‑delivery insurance re‑verifications, appointment confirmations, or any other duties as needed and assigned.

Competencies

Ethical Conduct Problem Solving/Analysis Communication Proficiency Computer Proficiency Demonstrates excellent interpersonal skills with the ability to interface with patients, physicians, and coworkers in a tactful, informed and service‑oriented manner. Detailed oriented.

Work Environment

This job is Remote. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and fax machines.

Physical Demands

The employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach/pull with hands and arms, bend and squat.

Who You Are

Bachelor’s degree in business, healthcare, or related field preferred. One to two years of experience in the O&P industry utilizing EMR systems. Prior experience in Commercial, Medicare, & Medicaid Insurances Working knowledge of Medicare LCD’s and Policy Articles for O&P Prior experience as a Patient Care Specialist desired but not required.

Why You’ll Feel Good Working Here

We believe people do their best work when they feel good—personally and professionally. That’s why we offer:

• A culture rooted in trust, empathy, and Nordic‑inspired flat hierarchies
• Tailored onboarding and a buddy system to help you feel at home from day one
• Continuous learning through e‑learning, training, and language courses
• A “you” culture where everyone—from interns to executives is treated with respect

Competitive Compensation Packages

• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with employer matching contribution
• 8 paid holidays
• 13 vacation days, birthday and two (2) volunteer days
• 8 sick days within your first year of employment
• Paid Parental Bonding

ForMotion is a global network of Orthotic & Prosthetic patient care clinics. While each practice is unique, with clinical freedom and flexibility to make the right decisions based on the patient’s needs, we are equally aligned in our commitment to improve people’s mobility. You will be joining an organization that is directly transforming prosthetics care, through improving access to the world’s most groundbreaking prosthetic innovations, while delivering exceptional care above all other measures. ForMotion is part of the Embla Medical family, which includes Össur, who have been product innovators and industry leaders for over 50 years.

If you experience any technical issues, please contact: [e-mail]

ForMotion is a global network of Orthotic & Prosthetic patient care clinics providing exceptional care through award‑winning mobility solutions and world‑class healthcare professionals.

Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job. Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world). Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co-workers.