Patient Care Specialist

Sentara Health; Hampton (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Parental leave

Long-term disability

Retirement plan with employer match

Tuition assistance

Student debt repayment

CEU access

Pet insurance

Legal resources

Annual discretionary bonus

Job summary

Sentara Medical Group Family Internal Medicine Careplex West Office in Hampton, VA is seeking a Full-Time Patient Care Specialist. You will perform non-clinical office duties to support patient care, including answering calls, scheduling appointments, and addressing patient questions.

The role is dayshift (Mon-Fri) with no nights, holidays, or weekends, and requires a HS Diploma or higher. Benefits and growth opportunities are provided with Sentara Health.

Qualifications

• 3 years of Customer Service experience required.
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required.

Responsibilities

• Provide non-clinical support within a physician's office.
• Answer phones, schedule appointments, and answer patient questions.
• Ensure an excellent patient experience by performing complex administrative tasks.

Skills

Customer service

Scheduling

Phone support

Administrative tasks

Education

HS Diploma

Associate degree

Job description

Overview

Sentara Medical Group Family Internal Medicine Careplex West Office is now hiring a Full-Time Patient Care Specialist in Hampton, VA.

Location

Hampton, VA

Work Shift

First (Days) – Monday-Friday, Dayshift. No nights, holidays, or weekends.

Responsibilities

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions.

Click https://youtu.be/-UFCN2hsXQY to hear about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education

• HS Diploma
• Associate Level degree or higher in lieu of required experience will be considered

Experience

• 3 years Customer Service experience required
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401(k)/403(b) with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Annual discretionary bonus available to eligible employees

Equal Opportunity Employer

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000 member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Additional Information

In support of our mission 'to improve health every day,' this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.