Patient Care Specialist

sentara; Elizabeth City (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Tuition Assistance - $5,250/year and教育

Paid Time Off and Sick Leave

Family Caregiver Leave

Long-Term/Short-Term Disability

401k/403b with Employer Match

Student Debt Pay Down - $10,000

Bonus opportunities

Job summary

Sentara Healthcare is seeking a full-time Patient Care Specialist in Elizabeth City, NC. The role provides non-clinical support in a physician's office, handling phones, scheduling, and patient inquiries to ensure an exceptional patient experience.

Qualifications include a HS Diploma and 3 years of customer service experience, with 1 year in health plans or related data. The position operates Monday–Friday, 8:00 AM–5:00 PM, with competitive benefits.

Qualifications

• 3 years customer service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)
• HS Diploma (Required); Associate level degree or higher in lieu of the required experience will be considered

Responsibilities

• Answer phones, schedule appointments, and answer patient questions.
• Provide non-clinical support within a physician's office to ensure an excellent patient experience.
• Work as part of a collaborative team to ensure the best care for patients.

Skills

Customer service

Phone communication

Education

HS Diploma (Required)

Associate level degree or higher substitution

Job description

City/State

Elizabeth City, NC

Work Shift

First (Days)

Overview

APS Gastroenterology Services is now hiring a full-time Patient Care Specialist in Elizabeth City, NC!

Clinic Hours

Monday-Friday, 8:00AM - 5:00PM, dayshift.

Job Description

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Education

HS Diploma ( Required )

Associate Level degree or higher in lieu of the required experience will be considered

Experience

3 years Customer Service experience ( Required)

1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers ( Required)

Keywords

Patient Care Specialist, Talroo-Allied Health, Medical Office

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.69 - $32.44 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Equal Opportunity

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Mention of Mission

In support of our mission "to improve health every day," this is a tobacco-free environment.

Remote Work Availability

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wisconsin and Wyoming.