Patient Care Specialist

VIA Health Partners; Chestnut Hills (SC); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision & Dental insurance

28 days Paid Time Off

Mileage reimbursement

403b Retirement plan with matching

CHPN focused certification support

Best Orientation and Onboarding

Descripción de la vacante

VIA Health Partners in Chestnut Hills, SC seeks a Certified Medical Assistant (CMA) to support palliative and home health services. You will initiate contact with patients and families, schedule NP visits, and maintain accurate medical records, ensuring timely communication across care teams.

With a minimum of 1 year in homecare or geriatrics preferred, not-for-profit values, and a comprehensive benefits package, you will contribute to high-quality patient experiences and coordinate visits and

Formación

• Certified Medical Assistant (CMA) credential required and in good standing with AAMA.
• Minimum 1 year of experience; homecare or geriatrics preferred.
• High school diploma preferred; related certifications welcome.
• Strong communication and scheduling abilities essential.

Responsabilidades

• Initiates contact with patients and families to discuss services and answers questions.
• Obtains verbal consent to schedule NP visits and coordinates weekly NP schedules.
• Maintains medical records and processes attachments per VIA guidelines.
• Supports branch operations and ensures timely communication with patients and staff.
• Attends IDG conferences and collaborates with care team members.

Conocimientos

Compassionate care

Communication

Scheduling coordination

Team collaboration

Educación

Certified Medical Assistant (CMA)

High School Diploma

Descripción del empleo

VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly we are proud to be a community based, not for profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients’ and families’ needs regardless of their ability to pay or their medical complexity. We are a people first organization whose funds go to serve our mission.Due to our significant growth, we are looking for amazing new staff who share these same values. Apply now and be a part of our success story.We provide excellent benefits including:Medical, Vision, and Dental plans through BCBS28 days of Paid Time OffExcellent mileage reimbursement rate403b Retirement plan with matchingFocused programs honoring Veteran patientsAssistance with achieving Certified Hospice & Palliative Nurse (CHPN)Best Orientation and Onboarding program you’ve experiencedSeasoned Hospice leaders guiding your career growthEssential FunctionsDelivery of Patient CareInitiates initial contacts with patients and families to introduce palliative and/or primary care team and to answer questions about services.Obtains verbal consent to schedule initial Nurse Practitioners (NP) visit.Assists with back-office tasks in eCW including scheduling patient appointments within the appropriate geographical distance, appointment reminders, and any tasks deemed by NP.Prepares weekly NP schedules, such as Face to Face or virtual visits. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are met.Ensure clinicians are assigned and scheduled in the most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.Ensure missed visits are scheduled by the end of the current week or referred back to leadership for resolution.Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered within the plan of care.Manage calls from patients and field staff related to scheduling issues. Refers clinical and performance-related issues to the Manager of Practice Operations.Monitors hospitalized patients, communicates, and ensures the team follows up as necessary.Completes requested schedules ensuring all orders and services (i.e. lab draws) are included as required.Supports branch operations and works collaboratively to ensure timely communication with patients, clinicians, referral sources, and other office staff.Maintains medical records, obtains supplemental record and processes document attachment.Runs all applicable reports and responds to workflow taking appropriate actions.Assists internal and external transfer of patients between service lines as appropriate.Maintains the upmost patient experience and connection with their patient panels and NPs they support.Administer virtual visits in the field as appropriate.Quick response times to patients and care team; readily available during business hours.Interdisciplinary GroupAttends and participates in the interdisciplinary group conferences [IDG] and special care conferences.Assumes responsibility for establishing and maintaining effective working relationships with team members.Identifies specific patient/caregiver needs and makes referrals to appropriate team members.DocumentationEnsures accurate, complete, succinct, and timely clinical documentation in accordance with VIA Health Partners guidelines and the requirements of licensure and certification standards.Professional and Personal AccountabilityDemonstrates competency in knowledge and skills within scope of practice.Ensures that VIA Health Partners professional reputation is maintained and projected.Assumes responsibility for professional development and staying abreast of current trends in the healthcare field. Incorporates new information and methods into practice.Maintains current professional licensure/certification, CPR certification and CEU requirements.Maintains productive and professional relationships with external agencies and healthcare providers.Exhibits time management skills. Able to plan workday while remaining able to respond appropriately to unforeseen obstacles.May perform other duties as required.High School Diploma preferred, plus training/certification in related field required.Certified Medical Assistant (CMA) is required and must be in good standing with American Association of Medical Assistants (AAMA).Minimum 1 years’ experience required. Experience in homecare, working with terminally ill and/or geriatrics preferred.