Patient Care Services Representative

Winona; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative telemedicine company is seeking a dedicated Patient Care Representative to join their remote team. This role is perfect for individuals passionate about providing exceptional support and care to patients. You will be responsible for answering inquiries, resolving issues, and maintaining detailed records of patient interactions. Enjoy the flexibility of working from anywhere while being part of a diverse global team. With unlimited PTO and comprehensive medical benefits, this opportunity offers a supportive environment for personal and professional growth. If you thrive in a fast-paced setting and have a knack for customer service, this position is your chance to make a meaningful impact in women's healthcare.

Benefits

Unlimited PTO

Medical/Dental/Vision insurance

Referral bonuses

Financial support for online courses

Fun and casual work environment

Employee engagement activities

Qualifications

• Experience in a medical-related job and strong customer service skills are essential.
• Proficiency in Excel, Google Sheets, and excellent communication skills required.

Responsibilities

• Act as a liaison providing product and service information to patients.
• Handle patient complaints and ensure satisfaction through effective communication.

Skills

Customer Service

Communication Skills

Attention to Detail

Problem Solving

Social Media Proficiency

Education

Experience in a medical-related job

Tools

Excel

Google Sheets

Word

Google Docs

Job description

About Winona:

Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully vertically integrated business model.

About the role:

Winona is looking to hire a full-time remote Patient Care Representative. For this role, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging problems for Winona.

Seniority Level: Entry-Mid Level

Responsibilities:

• Answering questions about Winona’s products and services.

• Delivering information about Winona’s offerings.

• Ensuring patient satisfaction and maintaining professional patient support.

• Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible.

• Keeping records of patient interactions, processing patient accounts, and filing documents.

• Taking the extra mile to engage with patients.

Requirements:

• Experience working in a medical-related job

• Strong customer service experience

• Has availability to work some weekends

• Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics

• Comfortable making calls with patients

• Comfortable using social media

• Excellent communication and writing skills

• Attention to detail and a good sense of judgment

• A personal computer with stable internet

• Available to work from 12 PM to 8 PM Pacific Time, with one weekend day per month

What’s in it for you?

As a full-time member of our team, you’ll enjoy:

• Work wherever you choose

• Unlimited PTO

• Non-working holidays per country of residence

• Medical/Dental/Vision insurance (US-W2)

• Referral bonuses

• Financial support for online courses

• Fun and casual work environment

• Employee engagement activities and virtual gatherings

• We are a diverse, global team!