Patient Care Secretary

VITAS Healthcare; Port Saint Lucie (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

VITAS Healthcare is seeking a Patient Care Secretary to support the Team Manager with patient care clerical procedures and team coordination.

The role involves scheduling, chart maintenance, correspondence, and data entry across patient care activities, billing support, and staff coordination. Strong typing, communication, and multitasking skills are essential, with high school education and prior experience preferred.

Qualifications

• High school diploma or equivalent.
• Three years prior work experience preferred.
• Good typing skills.
• Computer literate.
• Able to handle multiple tasks.
• Excellent communication skills.
• Good telephone skills.

Responsibilities

• Screen telephone calls for Team Manager; facilitate communication between patients/families and other team members, including volunteers.
• Takes and keeps daily schedule for all team members.
• Attends weekly team meetings; prepares agenda and follows through on assignments.
• Establishes, maintains, and closes patient charts; handles Plans-Of-Care, physician forms and medical information requests.
• Provides back-up documentation to Billing Department; orders D.M.E. and tracks dates.
• Enters patient care and volunteer data into Vx and event tracking.
• Communicates with staff and outside agencies as directed by Team Manager.
• Maintains list and schedules part-time staff; coordinates with Team Manager.
• Orders supplies and documentation forms; handles routine correspondence for the team.
• Sorts and processes patient care mail; maintains census daily.
• Covers for lunch/meetings and other short absences.
• Handles other tasks as assigned by the Team Manager.

Skills

Typing

Communication

Multitasking

Computer literacy

Telephone skills

Experience

Education

High school diploma

Job description

The Patient Care Secretary is a skilled secretarial person whose job is to support the work of the Team Manager and who is generally responsible for accomplishing all patient care related clerical procedures.

• Screens telephone calls for Team Manager. Facilitates communication between patients/families and other team members, including volunteers.
• Takes and keeps daily schedule for all team members.
• Attends weekly team meetings. Prepares agenda for team meeting. Follows through on assignments given by the Team Manager.
• Establishes, maintains, and closes patient charts in an orderly fashion. This may include but is not limited to the mailing of and follow-up on all required documentation such as Plans-Of-Care, Attending Physician Authorization forms and Medical Information Request forms.
• Provides back-up documentation to Billing Department routinely and as requested.
• Orders D.M.E. and maintains record of dates ordered and picked-up.
• Enters patient care and volunteer data into Vx and event tracking.
• Communicates with staff and outside agencies as directed by Team Manager.
• When the program utilizes part time staff, the PCS will maintain a list of all part-time staff jointly with other patient care secretaries. Contacts and schedules part-time staff at the direction of Team Manager.
• Jointly with other patient care secretaries, orders supplies and documentation forms used by the team.
• Does routine correspondence for Team Manager and other members of the team.
• Sorts and processes all patient care mail jointly with other patient care secretaries.
• Maintains A.D.T. and checks census daily for accuracy.
• In programs that have more than one patient care secretary, they will cover for each other for lunch, for team meetings, and for other short intervals of absence.
• Handles other tasks as assigned by the Team Manager.

Qualifications

• Three years prior work experience preferred.
• Good typing skills.
• Computer literate.
• Able to handle multiple tasks.
• Excellent communication skills
• Good telephone skills

EDUCATION

• High school graduate or equivalent required.

SPECIAL INSTRUCTIONS TO CANDIDATES

• EOE/AA M/F/D/V