Patient Care & Scheduling Specialist

Voluntary Protection Programs Participants' Association, Inc.; Houston (TX); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive Compensation

Growth perspectives

Comprehensive Benefits Package

401K match

Exemplary Patient Care

A chance to love what you do

Job summary

Diagnostic Imaging Centers of Texas (DICOT) in Houston, TX is seeking a Patient Liaison to serve as the first point of contact for personalized patient care and to coordinate treatment pathways in a collaborative, professional environment.

You will communicate with patients, attorneys, and medical support teams, delivering exceptional customer service while supporting referrals, follow-ups, and recovery plans. This full-time role offers growth perspectives and a comprehensive benefits package.

Qualifications

• Dependable, professional candidates with excellent customer service and verbal communication skills.
• Superior communication abilities.
• Strong customer service and patient interaction skills.
• Reliability, including punctuality and dependability.
• Strong relationship-building skills across all levels of an organization, as well as with patients and attorney partners.
• Some experience with Microsoft Office (Outlook, Word, Excel).
• Prior patient interaction experience is highly preferred.

Responsibilities

• Serve as the first point of contact for personalized patient care, supporting attorney referrals, and guiding patients through their treatments, follow-ups, and recovery plans.
• Coordinate communication between attorneys, medical support teams, and patients.
• Provide patients with the highest standard of customer service.
• Foster cooperative working relationships with all stakeholders.
• Address client questions and concerns promptly, providing exceptional customer service.
• Communicate with patients through phone calls, emails, and other channels.

Skills

Customer service

Verbal communication

Punctuality

Relationship building

Microsoft Office

Past patient interaction

Tools

Microsoft Office

Job description

Diagnostic Imaging Centers of Texas (DICOT) in Houston, TX is seeking a Patient Liaison to serve as the first point of contact for personalized patient care and to coordinate treatment pathways in a collaborative, professional environment.

You will communicate with patients, attorneys, and medical support teams, delivering exceptional customer service while supporting referrals, follow-ups, and recovery plans. This full-time role offers growth perspectives and a comprehensive benefits package.