Patient Liaison

Voluntary Protection Programs Participants' Association, Inc.; Houston (TX); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive Compensation

Growth perspectives

Comprehensive Benefits Package

401K match

Exemplary Patient Care

A chance to love what you do

Job summary

Diagnostic Imaging Centers of Texas (DICOT) in Houston, TX is seeking a Patient Liaison to serve as the first point of contact for personalized patient care and to coordinate treatment pathways in a collaborative, professional environment.

You will communicate with patients, attorneys, and medical support teams, delivering exceptional customer service while supporting referrals, follow-ups, and recovery plans. This full-time role offers growth perspectives and a comprehensive benefits package.

Qualifications

• Dependable, professional candidates with excellent customer service and verbal communication skills.
• Superior communication abilities.
• Strong customer service and patient interaction skills.
• Reliability, including punctuality and dependability.
• Strong relationship-building skills across all levels of an organization, as well as with patients and attorney partners.
• Some experience with Microsoft Office (Outlook, Word, Excel).
• Prior patient interaction experience is highly preferred.

Responsibilities

• Serve as the first point of contact for personalized patient care, supporting attorney referrals, and guiding patients through their treatments, follow-ups, and recovery plans.
• Coordinate communication between attorneys, medical support teams, and patients.
• Provide patients with the highest standard of customer service.
• Foster cooperative working relationships with all stakeholders.
• Address client questions and concerns promptly, providing exceptional customer service.
• Communicate with patients through phone calls, emails, and other channels.

Skills

Customer service

Verbal communication

Punctuality

Relationship building

Microsoft Office

Past patient interaction

Tools

Microsoft Office

Job description

Patient Liaison

Location: Houston, TX
Employment Type: Full Time
Setting: Corporate office with a focus on collaborative, innovative support in a professional and team-oriented environment

Looking for a place where you're not just making a difference but also feel like you belong?

Do you have a passion for delivering exceptional patient care?

What We OFFER

• Competitive Compensation
• Growth perspectives
• Comprehensive Benefits Package
• 401K match
• Exemplary Patient Care
• A chance to love what you do

Diagnostic Imaging Centers of Texas (DICOT) and our family of affiliated brands — including Prime Diagnostic Imaging, Memorial MRI & Diagnostic, Desert Imaging, Foundation Physicians Group, and SignatureRx — are seeking a reliable and professional Scheduling Specialist who is passionate about helping patients and coordinating care with integrity and excellence.

What you DO

• Serve as the first point of contact for personalized patient care, supporting attorney referrals, and guiding patients through their treatments, follow-ups, and recovery plans.
• Coordinate communication between attorneys, medical support teams, and patients.
• Provide patients with the highest standard of customer service.
• Foster cooperative working relationships with all stakeholders.
• Address client questions and concerns promptly, providing exceptional customer service.
• Communicate with patients through phone calls, emails, and other channels.

What you BRING

• Dependable, professional candidates with excellent customer service and verbal communication skills.
• Superior communication abilities.
• Strong customer service and patient interaction skills.
• Reliability, including punctuality and dependability.
• Strong relationship-building skills across all levels of an organization, as well as with patients and attorney partners.
• Some experience with Microsoft Office (Outlook, Word, Excel).
• Prior patient interaction experience is highly preferred.

ABOUT US

Diagnostic Imaging Centers of Texas (DICOT) is a growing network of outpatient imaging centers committed to delivering exceptional diagnostic services to patients and their referring providers across Texas.
As a unified family of brands — including Memorial MRI & Diagnostic, Prime Diagnostic Imaging, Desert Imaging, Foundation Physicians Group, and SignatureRx — we are proud to serve communities throughout Houston, Dallas/Fort Worth, El Paso, Corpus Christi, Beaumont, and surrounding communities.
With a strong focus on advanced imaging, patient-centered care, and timely report turnaround, our clinical and business teams work together to support physicians and healthcare partners in every way possible.
Operating across 23 locations and expanding, each DICOT site is equipped with state-of-the-art technology and staffed by experienced professionals dedicated to ensuring patients receive the highest quality care in a comfortable and efficient setting.

EEO STATEMENT

Diagnostic Imaging Centers of Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.