Patient Care & Scheduling Coordinator

Affinia Healthcare; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Affinia Healthcare in Missouri seeks a Certified Medical Assistant to join a centralized call center. You will place, receive, and route a high volume of calls, relay messages to staff, and correctly schedule patient appointments with providers as needed.

Transportation and interpretation services coordination is included, along with EMR documentation. Requirements include CMA certification and 1 year in a clinical setting, with preferred experience in a call center or patient services role.

Qualifications

• Graduate of a certified Medical Assistant program.
• One year experience in a physician practice or clinic preferred.
• One year experience in a customer service or call center environment.
• Strong organizational and communication skills.
• Proficient with word processing, email and electronic medical records software.
• Knowledge of health care field and medical office protocols.

Responsibilities

• Receive and route calls per department protocols.
• Assess call acuity and schedule next-day or same-day appointments.
• Document messages in the electronic medical record.
• Coordinate transportation and interpreter requests with appointments.
• Maintain master telephone directory and update as needed.
• Perform other duties as assigned.

Skills

Organizational skills

Verbal communication

Written communication

Telephone skills

EHR proficiency

Education

Certified Medical Assistant program

Tools

Word processing

Email

EMR software

Job description

Affinia Healthcare in Missouri seeks a Certified Medical Assistant to join a centralized call center. You will place, receive, and route a high volume of calls, relay messages to staff, and correctly schedule patient appointments with providers as needed.

Transportation and interpretation services coordination is included, along with EMR documentation. Requirements include CMA certification and 1 year in a clinical setting, with preferred experience in a call center or patient services role.