Patient Care & Scheduling Coordinator

Mohawk Valley Health System; City of Utica (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

Whatsupstateny in Utica, NY is seeking a Medical Office Coordinator to support indirect patient care and coordinate calls, appointments, pharmacy authorizations, and providers’ schedules. You will liaise between clinical and non-clinical teams and ensure smooth office operations.

The role requires 1–2 years in a healthcare setting, strong computer skills, and effective communication. You will handle chart preparation, orders, referrals, and documentation to support patient care.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of experience in a healthcare related setting is required.
• Demonstrated ability to prioritize work and communicate effectively is required.
• Strong computer skills are required.

Responsibilities

• Ensures charts, documents and clinical testing are prepared, coordinated and completed prior to the patient’s next appointment.
• Works as a clerical member of the patient’s care team.
• Uses phone notes for all communication/documentation with patients.
• Answers phone calls professionally and refers calls to clinical staff when appropriate.
• Reviews schedule daily and informs Practice Manager of any problems.
• Handles prior authorizations for medications.
• Performs order entry and clarifies orders with providers.
• Retrieves records for follow up appointments.
• Faxes tests, records, signed orders to providers/patients.
• Completes forms with provider signatures and sends to recipient.
• Enters prescription refill requests and processes prescriptions as directed by provider.
• Manages referrals to ensure timely appointments for testing or consultations.
• Manages provider schedules and rescheduling as needed.
• Cross trains in other clerical positions as applicable.
• Sends letters to patients regarding normal test results and insurance appeals.
• Facilitates provider-to-provider communications.
• Performs other duties as required.

Skills

Prioritization

Communication

Computer Skills

Education

High School Diploma or equivalent

1-2 years of healthcare experience

Job description

Whatsupstateny in Utica, NY is seeking a Medical Office Coordinator to support indirect patient care and coordinate calls, appointments, pharmacy authorizations, and providers’ schedules. You will liaise between clinical and non-clinical teams and ensure smooth office operations.

The role requires 1–2 years in a healthcare setting, strong computer skills, and effective communication. You will handle chart preparation, orders, referrals, and documentation to support patient care.