Patient Care & Scheduling Advocate — Day Shift

UPMC; Wexford (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

UPMC Community Medicine Incorporated seeks a Full-time Contact Center Specialist for the Tri Rivers Musculoskeletal Center, Call Center in Wexford, PA. The role is Monday-Friday, daylight hours with no nights, weekends, or holidays, focusing on patient scheduling and first-contact support.

The specialist guides patients on scheduling, registration, billing, and claim status, handling inquiries with care and accuracy while maintaining call quality standards.

Qualifications

• HS Diploma or equivalent required.
• Minimum 1 year of general customer service experience.
• Experience in a call center setting preferred.
• Strong communication and multitasking abilities.

Responsibilities

• Answer multi-line phone system focusing on patient satisfaction and scheduling according to protocols.
• Verify and enter patient information, update records, and handle registration tasks.
• Process forms and documents; mail packets; address billing and payment inquiries.
• Assist with MyUPMC access, telemedicine, and post-discharge appointment coordination.
• Identify and address patient concerns; escalate to clinical staff when needed; document actions.

Skills

Customer service

Call center

Scheduling

Data entry

Phone etiquette

Billing inquiries

Education

HS Diploma or equivalent

Job description

UPMC Community Medicine Incorporated seeks a Full-time Contact Center Specialist for the Tri Rivers Musculoskeletal Center, Call Center in Wexford, PA. The role is Monday-Friday, daylight hours with no nights, weekends, or holidays, focusing on patient scheduling and first-contact support.

The specialist guides patients on scheduling, registration, billing, and claim status, handling inquiries with care and accuracy while maintaining call quality standards.