Patient Care Scheduler & Administrative Support Specialist

U.S. Department of Veterans Affairs; Fort Smith (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Federal health/vision/dental insurance

Parental Leave

Retirement: Federal pension

Job summary

The Medical Support Assistant role is within the Health Administration Service of the Veterans Health Care System of the Ozarks, based at Fayetteville, Arkansas, with duties anchored at the Fort Smith Outpatient Clinic in Fort Smith, Arkansas.

The position emphasizes scheduling, patient data integrity, and coordination with nurses and physicians to support timely and effective veteran care within standard federal working hours.

Qualifications

• Experience with scheduling appointments and verifying patient demographics.
• Familiarity with medical records and insurance information.
• Ability to communicate clearly with patients and clinical staff.

Responsibilities

• Schedule appointments and manage the Electronic Waiting List.
• Verify and update patient demographics and insurance details.
• Coordinate transfers to VA facilities or private hospitals as needed.
• Handle eligibility, co-pays, and preauthorization requirements.
• Explain test prep and procedures to patients for accurate scheduling.
• Provide courteous customer service per VA policies.

Job description

The Medical Support Assistant role is within the Health Administration Service of the Veterans Health Care System of the Ozarks, based at Fayetteville, Arkansas, with duties anchored at the Fort Smith Outpatient Clinic in Fort Smith, Arkansas.

The position emphasizes scheduling, patient data integrity, and coordination with nurses and physicians to support timely and effective veteran care within standard federal working hours.