Medical Support Assistant — Front Desk & Scheduling

US-Department-of-Veterans-Affair; Fort Smith (AR); On-site; USD 36,000 - 58,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant for the Health Administration Service of the Veterans Health Care System of the Ozarks, located in Fayetteville, Arkansas.

The position is stationed at the Fort Smith Outpatient Clinic in Fort Smith, Arkansas, and involves front desk duties, appointment scheduling, and patient record management. Grade determinations cover GS-03 to GS-05 levels, with increasing responsibilities and supervisory guidance at higher

Qualifications

• Knowledge of basic medical terminology to assist in patient care.
• Strong customer service skills to resolve issues and assist patients.
• Ability to communicate effectively with diverse individuals and healthcare teams.
• Proficiency with office automation equipment and scheduling/record systems.

Responsibilities

• Assist with front desk duties, greet patients, and answer inquiries.
• Schedule and reschedule appointments and manage patient records.
• Verify demographics and insurance information, and coordinate with clinic staff.

Skills

Medical terminology

Customer service

Communication

Office software

Education

High school diploma / GED

Job description

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant for the Health Administration Service of the Veterans Health Care System of the Ozarks, located in Fayetteville, Arkansas.

The position is stationed at the Fort Smith Outpatient Clinic in Fort Smith, Arkansas, and involves front desk duties, appointment scheduling, and patient record management. Grade determinations cover GS-03 to GS-05 levels, with increasing responsibilities and supervisory guidance at higher