Patient Care & Safety Ambassador

BAART Programs; Topeka (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

BAART Programs in Topeka, KS seeks a Full Time Patient Care Monitor/Greeter to maintain safety and order in the clinic. The role may back up the receptionist and requires friendly interaction with patients to ensure smooth operations.

Responsibilities include protecting staff and patients, verifying IDs, managing queues, crowd control, incident reporting, and coordinating with local authorities when needed. A professional appearance is required.

Qualifications

• High school diploma or equivalent with at least 1 years’ prior experience in an office/clinic setting.
• Training from a law enforcement school or other security training is strongly preferred.
• Able to establish a positive rapport with patients and must demonstrate a non-judgmental and accepting attitude toward the chemically dependent person.
• Satisfactory drug screen and background check.

Responsibilities

• Ensuring the protection of all employees and patients.
• Ensure that each patient entering the building has an I.D.
• Creates orderly waiting line; have patients stand in single file while they are waiting to receive medication.
• Performs crowd control (makes sure that after dosing, patients leave the clinic timely, unless they have an appointment to see a staff person).
• Eliminate loitering, congregating in the parking lot and premises.
• Report critical incidents that occur in parking lot or on premises.
• Contact local authorities and cooperate with authorities in an emergency situation, as needed.
• Respond to calls for assistance in preventing interference or disruption of operations (maintains order and control).
• Reports and documents incidents whenever trouble or problems occur to the Operations Director and/or Clinic Director.
• Maintains a safe and secure environment throughout the building, protecting the property from damage and destruction
• Performs security check of facility at regular intervals throughout the day.
• Attends staff meetings, in-service training as directed by supervisor.
• Maintain professional attire at all times, including name badge and paraphernalia that identifies you as a Security Guard.
• Be friendly, courteous and helpful to all disciplines, reception, clinical and medical.
• Provide receptionist coverage as needed
• Perform other related duties as determined by supervisor.

Skills

Customer service

Security awareness

Interpersonal skills

Education

High school diploma or equivalent

Job description

BAART Programs in Topeka, KS seeks a Full Time Patient Care Monitor/Greeter to maintain safety and order in the clinic. The role may back up the receptionist and requires friendly interaction with patients to ensure smooth operations.

Responsibilities include protecting staff and patients, verifying IDs, managing queues, crowd control, incident reporting, and coordinating with local authorities when needed. A professional appearance is required.