Patient Care Representative/Technologist Aide

Shields Health; Yarmouth (MA); On-site; USD 23,000 - 40,000; Part time

Job summary

Shields Health is seeking a Part-time Patient Care Representative/Tech Aide to join our team in Massachusetts. You will greet patients, assist with check-in, manage payments, and coordinate with radiology staff to ensure smooth patient flow.

The role emphasizes accuracy, confidentiality, and strong communication. Schedule is Monday–Thursday evenings and Friday evenings, with benefits included for this 30-hour position.

Qualifications

• High school diploma required.
• CPR certification required.
• Excellent communication and computer proficiency are required.
• Strong attention to detail and typing accuracy.

Responsibilities

• Greet patients and collect copay/deductible/coinsurance; explain consent forms.
• Assist patients with iPad check-in and troubleshoot issues.
• Identify language service needs and coordinate accordingly.
• Distribute films/CDs while ensuring HIPAA compliance and privacy.
• Collaborate with technologists/radiologists to maintain patient flow.
• Process mail and deliveries; support daily operations.
• Prepare spaces for next day’s appointments and flag issues.
• Maintain confidentiality for all patient groups.
• Enter and verify information in systems; respond to emergencies.
• Support care with machine utilization using waitlists/hold lists.
• Address patient/doctor concerns promptly and professionally.
• Keep management informed of any impactful situations.
• Stay updated on policy changes affecting daily work.
• Assist in patient interview process and scan room prep.
• Manage co-pay/petty cash and daily deposits.
• Perform related duties as required.

Skills

CPR Certified

Data Entry

Multitasking

Customer Service

Communication Skills

Computer Proficiency

Job description

Job Summary

The Patient Care Representative/Tech Aide will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency and accuracy.

Job Summary

The Patient Care Representative/Tech Aide will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency and accuracy.

Job Description

This is a part-time (30-hour) position with the following schedule:

Monday-Thursday, 4:30pm-10:30pm

Friday, 3:00pm-9:00pm

What You Will Do

• Greet patients, collect necessary copay/deductible/co ins and explain the consent form to be completed.
• Assist patients with Ipad check in process, ability to trouble shoot and provide feedback
• Ability to recognize and utilize when language services are needed
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list)
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Assists In patient interview process
• Assists in preparing patient scan room
• Maintain co pay/petty cash accuracy and make daily bank deposits
• Performs other related duties as required

Required Qualifications

What you need:

• High School Diploma required
• Must be CPR certified
• Excellent communication skills and computer proficiency required
• Attention to detail and typing accuracy required
• Ability to follow instructions with minimal supervision
• Proven ability to multi task and exceed customer expectations is required
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Preferred Qualifications

• Medical office or healthcare administration courses preferred
• Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Additional Job Description

Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.

It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.