Patient Care Representative/Technologist Aide

Shields Health; Southbridge (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health is seeking a patient-focused service representative to greet patients, collect copays, and manage check-in processes. The role involves HIPAA-compliant handling of information, careful data entry, and collaboration with clinicians to ensure smooth patient flow.

The position requires CPR certification, excellent communication and computer skills, and the ability to multitask in a fast-paced healthcare environment. Benefits accompany competitive pay.

Qualifications

• High School Diploma is required.
• CPR certification is required.
• Excellent communication skills and computer proficiency are required.
• Attention to detail and typing accuracy are required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations.

Responsibilities

• Greet patients and collect copay/deductible/coinsurance and explain the consent form.
• Assist patients with iPad check-in and troubleshoot as needed.
• Recognize when language services are needed.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists/radiologists to ensure proper patient flow.
• Handle incoming/outgoing mail and deliveries.
• Prepare setup for next day’s appointments and flag issues.
• Maintain confidentiality of all patient groups.
• Verify and enter information into systems.
• Respond to scheduling emergencies.
• Support Customer Care with machine utilization via templates.
• Answer patient and doctor questions accurately and professionally.
• Inform management of any situations impacting the department or company.
• Stay updated on policy changes.

Skills

CPR certified

Communication skills

Computer proficiency

Detail oriented

Typing accuracy

Follow instructions

Multi-tasking

Education

High School Diploma

Job description

Job Summary

Providing exceptional customer service with professionalism, efficiency and accuracy.

Job Description

What you will do

• Greet patients, collect necessary copay/deductible/co ins and explain the consent form to be completed.
• Assist patients with Ipad check in process, ability to trouble shoot and provide feedback
• Ability to recognize and utilize when language services are needed
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list)
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Assists In patient interview process
• Assists in preparing patient scan room
• Maintain co pay/petty cash accuracy and make daily bank deposits
• Performs other related duties as required

Required Qualifications

What you need:

• High School Diploma required
• Must be CPR certified
• Excellent communication skills and computer proficiency required
• Attention to detail and typing accuracy required
• Ability to follow instructions with minimal supervision
• Proven ability to multi task and exceed customer expectations is requiredAbility to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Preferred Qualifications

• Medical office or healthcare administration courses preferred
• Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.

It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.